Address: North Bridge Rd, Doncaster, DN5 9AN, United Kingdom
Rating: 4.4
based on 182 reviews.
Customer Service
Pros:
"I cannot believe how helpful the staff are at this branch, am always having problems with the tyres & inertubes on my husbands wheelchair & they go over & above the call of duty to help."
"All the staff were very friendly and helpful, even in these Covid times."
"The staff at the Doncaster north bridge are a real credit to Halfords. They are always welcoming very friendly and helpful."
"Christopher was REALLY helpful."
"Lewis was very professional and did not make me feel like a silly old lady."
"The team instore have been faultless, friendly knowledgeable nothing too much trouble."
"Very helpful, fast and efficient staff."
Cons:
"Absolutely disgusting customer service."
"I would have given this store zeros stars for service, if it was an option."
"Shop assistants very nasty towards customers behind their back. Being racist to delivery drivers and disabled customers thinking there comedians! And laughing amongst themselves!!!"
"The employee could not have been less interested and had minimal product knowledge."
"phoned up everyday for 4 days about a faulty alternator which last 3 months nobody knew how to do a warranty exchange every woman i spoke to didn’t have a clue about anything."
"Male staff member was rude and talked over me (clearly I'm female? And could not wait to get rid of me."
"Went in to ask advice about the parts id bought from them to fit on my bike they had been fitted wrong apparently the seriously vile blond woman upstairs while showing off to the other staff at my expense made a snide remark."
Product & Service Quality
Pros:
"Really happy with today's visit. I joined their Halfords club and received a £10 off voucher, and free fitting of the headlight bulbs I purchased."
"Exceptional help from one of the bike men upstairs, I bought a bike last month and luckily riding home my bikes gears broke outside halfords! So I went in and got help straight away."
"Excellent choice of vehicle tech, I was interested in a reversing camera for my van. Great advice given on products, & very good fitting & prices available."
"To my extreme delight and surprise they came out straight away, no waiting, and spent about 30 minutes fixing the camera."
"The bike even came back clean! Thank you to Mike n the lads in the bike department, I will be back next year."
"Mike was absolutely outstanding in terms of his knowledge and patience in explaining the mechanics, equipment needed and techniques needed to replace such parts as the bottom bracket."
"Just needed a new bulb changed, but looked like a big job the guys at Halfords did it within minutes and I only had to wait 8-10 minutes for it to be done absolutely amazing thank you very much will use you again."
Cons:
"Bought a mountain bike from Doncaster, it came in a box, all I had to do was connect the front wheel and the seat, after a week noticed that the gears were slipping and the back brake wasn’t so good."
"Put the car Audi A5, on the diagnostics machine, they say there’s nowt wrong with the car, but we do have a fault code. but we can’t fix it."
"Bought and paid for a bike to be built up in June, after 2 days of collection Handle bars spinning round, lost front brake block, back brake don’t work."
"Ordered a Dashcam that was over £200 and gave me a second hand one."
"Gave my bike for a free service, they told me it needs over £100 spending on it as its not in the best condition and its better to buy a new bike."
"Called to get my headlight bulbs changed and paid £16 for this service, I travel a lot at night hence its important that I have good working order bulbs.2nd night my headlights were pointing to the floor, really bad visibility."
"To busy fit a stand so gave it us to fit on first grandchild's bike second child extension bolts not fitted but charged."
Store Policies & Procedures
Pros:
"Used click and collect for first time. Real easy."
"For some reason i was unable to order a 3 year bike warranty at this branch, but i was able to order a 12 month warranty & service plan."
"Relatively simple online ordering system."
"Booked MOT on line - Easy."
"Completed a click and collect order for screenwash and a rear wiper blade for my car."
"Booked my bike in with Halfords for repair under the government scheme. Very smooth and easy process to follow."
"Had to alter date, rang the chaps at branch & they rang me back within 5mins with an alternative date and time."
Cons:
"Upon arrival at Halfords Doncaster I was informed that due to positive Covid-19 case store is undergoing deep cleaning and therefore is closed for business."
"I called ahead and was trying to get through to the store as I needed a new bulb, they said no need just walk in and I didn't need to speak to anyone. So I went half hour out of my way to be told they can't fit me in."
"First and last time, I will be using Halfords Autocentre."
"Save your money and go to a professional dealer Halfords are garbage."
"Prices are crazy high too in the board so won’t be going back."
"They don’t hold much stock in tool wise! So you’ll probably have to order or travel to another store, depending how quick you wanted the item."
"What is the point in having policies and procedures if the staff do not follow it."