St George's Hospital Reviews Summary

Hospital Navigation and Infrastructure

Pros:

• "The wing was easy to find using the maps around the hospital."
• "St George's is fairly modern and very light and airy so not as gloomy as some hospitals."
• "Fantastic Hospital! Very helpful and friendly staff wherever you go. Lots of professional and specialist doctors. Great facilities and nice wards."

Cons:

• "The toilet in the reception area had a bad smell when I arrived in 10 pm, it wasn't clean but the toilet in my room is clean and good."
• "Was dirty in the waiting room and around the entrance."
• "The only drawback is the car park."
• "This is a very large hospital and it is not laid out particularly well."

Staff Behavior and Professionalism

Pros:

• "The reception staff were polite and helpful."
• "Everyone who worked with me: the surgeons, midwives, nurses, doctors, and especially the staff in the neonatal were very supportive and very welcoming."
• "The staff on the Richmond ward were amazing."
• "My wife, Sharron, was referred to St George’s following a routine mammogram. The staff at both appointments were very friendly and reassuring."

Cons:

• "The woman in charge was very rude bad attitude please address this matter and sort your staff out please."
• "The receptionists at the A&E were paying no attention when I walked in, women working at reception didn't bother facing me when I was talking."
• "At the Endocrinology Department, reception staff are VERY rude."
• "Yesterday night was my first experience in this hospital. I have been attended by Sophie Parsona, and definitely she doesn't know how to talk to people."

Wait Times and Scheduling

Pros:

• "The person on reception at A&E took me immediately to X-ray. The X-ray was taken quickly and I was then taken straight to the fracture clinic."
• "The waiting was really short and I needed some blood work, for which I didn't have to wait at all."
• "Because It was priority I was seen within 25 minutes on a busy day."

Cons:

• "I was so disappointed with how long I had to wait to see the ENT doctors."
• "8-9 hours waiting time and the patient isn’t even assessed by anyone."
• "Been here from 18.30 and still here at 3 am."

Medical Treatment and Care

Pros:

• "St George's Cardiac ICU also saved my husband's life 4 years ago and treated me with great compassion over the 50 days he was there."
• "I went private and see a consultant of Kingston hospital... Kingston hospital has been outstanding with my care what a great team there."
• "I had lung surgery recently at St Georges Hospital performed by Mr PR Vaughan. My treatment from the first consultation through to post surgery was 5 star."

Cons:

• "Went into a&e at 11pm as partner had a peanut stuck in the airway. a&e was not busy but seriously understaffed and no x-ray until 5 am."
• "Turn up to have an ultrasound on my jaw...they tried to scan my stomach...Could have died if I had listened to them."

Emergency Services

Pros:

• "My short admission due to a minor stroke was caring, efficient and relaxed - in every way highly professional."

Cons:

• "Shocking experience! I went to A&E around 9.00 p.m with continuously having lower abdominal pain (really strong and horrible pain)."

Overall Experience

Pros:

• "I have had two children at this hospital, 4 years apart. During the time of my pregnancy, I received great care the staff were nice during those stages."

Cons:

• "From the moment I set foot in this hospital I experienced appalling care from the majority of staff. They lack basic caring skills and treat you like a second class citizen."