The Kings Oak Hospital Reviews Summary

Staff and Service Quality

Pros:

• "The staff were amazing trying to make us feel as comfortable and as informed as possible prior to the procedure, during and afterwards."
• "The nurses Sarah and Sacha were amazing from start to finish, so very patient and kind, helpful and positive."
• "What an amazing team, professional, kind and caring, everything explained thoroughly."
• "The staff during my stay have gone above and beyond with their friendliness and warmth, constantly reassuring me and putting me at ease."
• "Very friendly, and warm staff made me feel very comfortable."
• "Everyone, from the receptionist to the staff, was exceptional."
• "The oncology nurses Fatem and Annette have been particularly lovely, everybody is very professional and kind."

Cons:

• "Totally pathetic hospital."
• "For a private hospital the staff are not very friendly and you regularly have to wait 30 - 45 minutes to have the appointment you were booked."
• "Horrible people skills. Additionally, he was talking about prescribing Roaccutane and when my mother asked about if there will be side effects or hormonal changes he dismissed her and mocked her."
• "The hospital is great, except if you come across one of the receptionists- rude lady who does not listen, does not allow you to even stand in front of the door while waiting for your family member to be discharged."
• "The customer service from the receptionist received now on two occasions is disgraceful!"
• "Unfortunately blonde lady on reception extremely rude. Should not be customer facing."
• "Terrible first point of contact. Rude, aggressive and totally insensitive."

Facilities and Comfort

Pros:

• "Clean and comfortable room with an en-suite to recover in."
• "The room was comfy and food was tasty and they're good at accommodating visitors."
• "The hospital was very clean, modern and in quite a tranquil setting."
• "The hospital itself is very clean and the rooms were prepared to keep my daughter occupied and happy whilst waiting."
• "The bathroom was lovely and clean too which is always great to see."
• "The hospital is clean and rooms modern, with en suites and tvs so very comfortable."
• "Very clean room and delicious food."

Cons:

• "I did get a lot of noise from the nurses station outside my room over night and one nurse did turn on the light at 3am to flush the catheter bag."
• "Bathroom shower not working, had to go to the shower room, why at this fee??"
• "The Biobse test was done wrong and caused very big infections into my wife toe."
• "After the surgery I had no pain relieve, which I requested several times."
• "I was surprised how out of action my hand was it was after the operation."
• "Dinner very disappointing, for my self-pay package of six thousand pounds for one overnight stay, no excuses for this!"
• "I don't recommend this hospital to anyone, be very careful with their big bills."

Communication and Professionalism

Pros:

• "They contacted me ahead of the visit and answered all my questions."
• "The staff and nurses were extremely professional and very respectful."
• "Exceptionally caring staff, very approachable. They always have time for their patients, very warm and supportive."
• "The staff is very friendly and attentive."
• "I've had nothing but positive experience here. The general medicine consultant, Mr Warren, was fantastic, and all the nursing staff were very attentive and polite."
• "The care has been faultless."
• "Really great at crossing the t’s and dotting the i’s too. A perfect level of thoroughness to make you feel safe."

Cons:

• "The information is often terse or inaccurate eg an appointment for a procedure with no context for the reason or any other details."
• "Messages left on voicemail received no response. Even afterwards, I can't get through to ask about a prescription query."
• "I have had to phone for clarification several times and most of the time no one ever answers the phone."
• "No pre op assessment was booked, it is impossible to get in touch with the team and overall communication/organisation pre admission was non existent."
• "The administration services provided by the Kings Oak hospital are disgraceful."
• "Getting through to speak to anyone on the phone is a total nightmare, so before the operation MANY calls went unanswered."
• "Investigation was as I expected -took ages, hospital and consultant blaming each other, no one takes responsibility or offer apology."