"The Colonel's original chicken 🐔 recipe still tastes great."
"Food is always nice but they’ve got my order wrong on 3 separate occasions now."
"I'm not going to say that fast food is in anyway comparable to a meal at a top restaurant, but this KFC consistently delivers tasty hot food."
"Food was very good. I had not visited for over a year as two visits at that time left me very disappointed with the quality of food."
"Don't know whats happened over the last few months. I used to leave this as a last resort for food but been 2x in last 2 weeks and the foods been really good."
"The chicken fillet burgers are good, not dried out and have a nice mayo on top."
"Been going to this KFC since it opened and last night was first time disappointed. Chicken was the usual goodness as were the skin on fries."
"Food always good, car parking is plentiful."
Cons:
"Ordered via Uber eats, the food was cold, stale and the lettuce was brown!"
"This is the slowest KFC I've EVER used... The food wasn't super hot, although it wasn't cold either."
"Rubbish and not worth the money. Oder was wrong especially for my son who has allergies!"
"Disgusting. Ordered Mighty Bucket for One with an extra piece of chicken, gravy and a cob coming to £11.76. Looked like yesterdays chicken reheated, was dry, skin overdone."
"Zero effort preparing food, one dollop of mayo and a rock hard piece of chicken in my burger. Watery gravy!"
"The Colonel's recipe is super as usual, but the size of the pieces seems to have shrunk."
"New fries are absolute garbage. Chicken tasted how I imagine pigeon would taste."
"ordered for delivery, food was cold tasted like it was yesterday's food reheated as it was so dry, chips was undercooked."
Service and Staff
Pros:
"It is user friendly and clean. Customer service is good."
"The Indian dude servings with the turban top bloke great service and went above and beyond."
"Ordered via the app but the confirmation did not go through to the branch but payment came out. Employee who was extremely helpful said to come back and show him the full order on the app."
"Superb! Food was great, and came within seconds of ordering."
"This seems to be a new one! But at the time I visited I was very happy with everything. The food, the service, how clean everything was and just generally how polite the staff were."
Cons:
"Just sloppy services could have been good with a little more concentration, a little less chat."
"Shocking customer service, spoke to a member of staff who smirked in my face after waiting 20 minutes for food."
"Rude drive thru staff, the don't accept vouchers via the official KFC app or even let you collect points."
"Food is great if they get your order correct which is around 50% of the time. If you order to take home check your order before leaving so you can rectify any mistakes."
"staff swearing at each other at the drive through window right in front of us, this was last night 21/01/2022, i also had young children in the car."
"Appalling customer services, the girl(Chantelle.B) taking the order was so impatient and was getting very irritated when taking an order."
"Given 1 star as don't have the option of 0 stars. Was really salty and given 4 hot sauce with dipping platter instead of 4 different sauces."
"Went to have a meal afterwork & make use of the government backed 50% scheme, only to be told I had to spend a minimum of £10even though on the government site states no minimum spend required."