Address: The Oakwood, Easterly Rd, Roundhay, Leeds LS8 2RB, United Kingdom
Phone: +441132409145
Rating: 3.3
based on 329 reviews.
Service
Pros:
"The cashier was friendly and the dining Area person was helpful."
"Best McDonalds I've been to (& I've been to alot!) Plenty of room & play area (shut due to lockdown), friendly, helpful staff & incredibly clean."
"Great McDonald's service. Using the collection service in their car park the food was provided quickly and it was very hot and fresh."
"Reliable, tasty fast food with quick service has always been my experience here."
"A little bit quieter than I have seen the place before, the staff were friendly and courteous, and sorted my order in a fast and efficient manner."
"Staff are friendly and welcoming."
"The staff are friendly and the place is kept clean."
Cons:
"Extremely slow service."
"How many staff does it take to get you a receipt for your food when the machines don't produce one? 4 apparently in McDonalds!! 3 to ask you the same question and one to actually do anything about it."
"The staff looked bored and uninterested."
"The person at the window was arguing with a colleague when I got there...and the next thing I got was a bag thrust out of the window."
"The Drive-through service is appalling. Once you drive out of the shop and find out that food is completely cold, or there is nothing inside the burger or there is no fries in a meal then this is unacceptable."
"Ordered food tonight everything got delivered but was freezing cold all the milkshakes were like water I rang the restaurant and the manager Brandon was rude and obnoxious didn't even answer the phone in a professional manor we will never eat from this restaurant again."
"Service is appallingly slow."
Food Quality
Pros:
"It’s absolutely fine in terms of food."
"Food was hot which was the only good point."
"Sometimes they’re great and everything is as you expect."
"The food was provided quickly and it was very hot and fresh."
"Your regular McDonald's, the food was good as usual."
"It's a McDonalds, it's clean and tidy and the food is as it's supposed to be (great)."
"Checked my order (I’ve been to this one before once and items were missing) and was happy to see everything as it should be (chips and 🍔)."
Cons:
"This has got to be the worst McDonald's in Leeds."
"Ordered a double cheeseburger and Big Mac, first time since lockdown! Cheeseburger was cold and Big Mac had no sauce!"
"Has to be THE worst McDonald's I've ever been to. Incompetent staff! Cold food thats Not even put together properly (if I wanted to make my own I would have) I have no idea how the place is still open. Avoid like aids."
"Ive just ordered online through just eat and Cant believe I've just found a cockroach in my cheese burger disgusting!"
"Chicken legend flat cold and fries were not salted."
"The burger was also cold and lettuce was brown."
"Food all over the floor and ketchup splattered all behind the counter."
Order Accuracy
Pros:
"Great place to stop when work has you out late, and always very clean."
"First time visiting McDonald's okewood took the kids and I must say that the staff were very helpful and friendly."
"The man who did hand me my food was kind although nervous."
"It is ok as fast food restaurants go. The bonus is a play area for children."
"Really good McDonald's especially if you have young children as nice little play area and computers. Clean and well presented."
"Love this place plenty of parking and 2 doors for easy access, always has seats available and despite what other people are saying the service is always fast and friendly when we go."
"Friendly staff . Since the pandemic there have been some menu alterations, but previous supply issues now appear to be resolved."
Cons:
"Sent totally wrong order, was not even close."
"Completed one of my orders wrong and when I phoned to make a complaint he put me down to one side and walked off I waited about 10mins and no one came back."
"Every time I order they CLEARLY don't care about sauces. They NEVER give any."
"So we ordered through the app and we ordered what we usually order from McDonald’s the food arrived and they got our whole order completely wrong."
"Never get the orders right! Ordered via Uber eats... every time we order it’s ALWAYS WRONG!!!!"
"Whoever is making burgers, doesn't really care, my meal was almost in the pieces, meat and lettuce thrown on it half inside of the burger, half outside."
"The last 4 times I have been through the drive thru they have forgotten part of my order."
Facility & Cleanliness
Pros:
"It's newly refurbished with the touchscreen menu system and zoned seating allowing you to sit down and have your food brought to you."
"McDonald's Oakwood have really done an amazing job through this pandemic, the staff are always very helpful and they are really adhering to goverment guide lines it is a safe and happy environment you order from the machine, even when it is busy with drive through you don't have to wait too long."
"The place looks like it has been renovated but the drive through in lockdown is well thought through."
"Decent and fairly recently modernised McDonald's in good location with small indoor kiddies play area."
"Another star added due to the MASSIVE REFURBISHMENT! unlike any other McDonald's I have seen."
"Overall it is clean and airy and relaxing."
"Staff are all friendly and helpful."
Cons:
"I got parking ticket if £50."
"An innocent visit with our grandchildren resulted in a £160 parking charge some 14mths later....not a Happy Meal 😡"
"The floor was extremely slippy in many places especially close to the serving points."
"Couldn't get in to disabled bay as was full with delivery drivers cars (no blue badges on show!)."
"The toilets are terrible."
"The tables are dirty."
"One cubical in the ladies was unusable due to wee completely around the seat."