Harbour Cars Reviews Summary

Customer Service

Pros:

• "Amazing customer service and thorough understanding of their product."
• "The team are extremely knowledgeable and kept me well informed from first photos of the car to inspection updates before collection."
• "The service I received was outstanding and the car was as described."
• "The whole team is extremely knowledgeable, they have a wide range of stock and the prices are very competitive."
• "The guys are very helpful & provide a personal service, that’s sometimes lacking with larger franchise dealerships."
• "The service before and after purchase was excellent and not at all pushy on sales."
• "The service was amazing from start to finish, much better than the main dealers I visited."

Cons:

• "Chris admitted that he hadn't lifted the lid up so went to have a look there and then and confirmed that it was loose (one of the brackets was cracked) and he would have it replaced FOC (which he did)."

Car Quality

Pros:

• "On collection, despite being 9+ years old, the car had been immaculately prepared, like new."
• "The car I bought was beautifully prepared and I enjoy every second driving it."
• "The car was presented in such excellent condition that if I didn't know my 911 models I would have believed it was literally brand new."
• "All the cars at Harbour Cars looked as immaculate as the one I bought."
• "The car had been prepared to the highest standard and looked from both exterior and interior like a brand new Porsche."
• "The car itself was immaculate both cosmetically and mechanically."
• "The car was fantastically prepared, in great condition with all of the paperwork, handbooks, keys etc. that you’d expect but not always receive."

Cons:

• "I had a couple of very minor issues (more to do with my fussiness), which were fully resolved without hesitation and with absolute grace."

After Sales Support

Pros:

• "The aftercare received to date also lives up to the standards of our ‘buying experience’."
• "The support package that comes with all their cars provides a level of confidence that if there are any after sales issues these will all be handled personally by the team."
• "The after sales service has been excellent and Gary has followed up on my purchase with a couple of phone calls to see how I was getting on with the car."
• "The aftersales care from the team at Harbour Cars was spot on."
• "The after sales experience is equally of a high standard and they actively keep in touch to check on your ownership experience."
• "Even after my purchase, Harbour Cars have checked in to ensure everything is going well, and I know they are always available if there are any issues."
• "The after sales service has also been fantastic unlike other garages that often let themselves down after the purchase."

Cons:

• "I had a small issue with the car post purchase and Sam quickly identified a service company local to me to replace the parts."

Purchase Experience

Pros:

• "I had the most amazing experience dealing with Harbour cars when looking to buy my first ever Porsche."
• "I am absolutely delighted with my purchase."
• "I would genuinely like to thank Sam and Harbour cars for a great buying experience that got me the perfect car."
• "Many thanks to Geoff and Sam for their help, advice, and hospitality."
• "Great experience at Harbour cars, very knowledgeable people, Gary made it an easy purchase, will definitely use again."
• "It is safe to say we will be returning to Harbour cars to purchase our next car."
• "The whole buying experience from start to finish was great."

Cons:

• "I found a number of 911’s on Autotrader that I was interested in... I decided to take a leap of faith to buy & pay for the car without seeing it but on the understanding that if I wasn’t happy I would get a full refund."