Telford International Centre Reviews Summary

Accessibility

Pros:

• "The accessibility was brilliant with wheelchair ramps and lifts to get everywhere, and a smooth floor which leads to a comfortable push/ride."
• "Wheelchair access is excellent, overall the complex seems to have thought about disabled access and usually if you get this right, things can work for everyone with disabled users feeling included rather than left out."
• "Great access around venue, fully wheelchair accessible."
• "The centre is accessible and in close proximity to hotels, shops and restaurants."
• "It's well placed very close to hotels and the shopping centre."
• "Very easy to find and get access to."
• "Easily accessible from the Telford Central train station."

Cons:

• "Confusing layout of building with getting from a to b partially caused by the con organisation."
• "Signage is poor getting to the car parks."
• "The organisation of entry could have been better organised as I had to walk all the way round which I found extremely difficult."
• "Mind you getting out of the car park is not that good, took over 45 mins to get onto the main road."
• "Suggest mentioning lack of parking on website."
• "The whole layout for the event was silly creating bottlenecks."
• "Had to ask directions."

Staff and Service

Pros:

• "Great experience and very friendly staff."
• "Very friendly staff that are all happy to help, rooms are very nice as are the bathrooms."
• "All staff were well mannered and knew what they were doing."
• "Security staff are professional, helpful and friendly."
• "The staff were very friendly and helpful in a most stressful time."
• "The staff couldn't have been more helpful."
• "Staff are friendly, helpful and willing to help."

Cons:

• "The staff was grumpy and seemed to have no customer service skills."
• "The staff are rarely flexible with requests."
• "Staff were a little rude when we had a problem with our wristbands, and seemed very accusatory."
• "Security guard at the gate between 12 and 1 was very rude to me."
• "Like the venue, the 'security' staff also have delusions of grandeur and are complete 'jobsworths'."
• "Staff were helpful but it just seemed there were not enough amenities for the amount of people this place holds."
• "Someone needs to talk the venue organisers when it comes to the provision of hot food choices."

Facilities

Pros:

• "A modern cavernous space with wonderful usable space for any event."
• "The building is very large and has very clean toilet facilities."
• "Plenty of car parking, and disabled bays to the front and rear of the centre, near entrances."
• "The venue was clean and well kept, the layout was easy to navigate and the restrooms clearly signposted."
• "Facilities are clean and well looked after."
• "There are loads of toilets all over the place."
• "Toilets were clearly well attended to which is always a plus."

Cons:

• "Comic con was an absolute shambles, with no parking, 2+ hour queues just to get in."
• "Don’t queue for the car park as it gets full quickly and the queues on the approaching roads are murder."
• "Parking need attention in areas also can be troublesome finding parking on show days due to the limited site parking."
• "Too many disabled spaces considering the size of the parking lots."
• "Having to search for seating was a joke."
• "Toilet facilities were just not enough for a venue hosting 4500+ people."
• "It feels like the venue is too small to support the event."

Food and Catering

Pros:

• "Attended an event last night with 1900 dinner guests. I was concerned in advance but the food was excellent, service prompt and friendly and special dietary needs met without fuss."
• "Food was provided and was excellent."
• "The catering was done very well with a lot of attention to detail and the food was really good."
• "Food at banquets is of 4 star hotel quality, food during the day is adequate to good."
• "The food served by the venue itself was quick and hit the spot."
• "The hosting staff couldn't be more pleasant & the food for lunches was delicious & varied."
• "Onsite food & beverages for the conference were brilliant, friendly staff & amazing Carrot Cake!"

Cons:

• "Prices of food was extortionate considering the midling quality."
• "Not exactly the best food options for gymnasts who need healthy protein and carbs."
• "No water was handed out to those waiting outside in the hot weather."
• "Food was limited, even the vending machines had a huge line."
• "£3 for a can of coke at Costa is a joke."
• "Food & drink not brilliant. Not much choice & a bit on the expensive side."
• "The food is always full and virtually tasteless and the queues are ludicrous."

Event Organization

Pros:

• "Very well organised event and great atmosphere."
• "The organisation is always on point."
• "Great venue, loads of free parking for exhibitors & delegates. Close to local amenities for hotels & food."
• "Each time I found the organisation to be first class."
• "The staff friendly and helpful."
• "Staff were brilliant, any queues quickly moved, for catering, loos and on entry."
• "The international centre is a fantastic place to visit and they often hold large events there."

Cons:

• "Bit disorganised whilst waiting to get in, so entry delayed."
• "The shambles trying to get everyone in the talk room for the David Tennant/Matt Smith talk."
• "One of the men's toilets was closed for cleaning at the lunch break."
• "The organisation of entry could have been better organised as I had to walk all the way round which I found extremely difficult."
• "Queued for 2 hours to get in."
• "Attended the Comi Con, poor venue for getting people in and out."
• "The IPMS model show this year was severely curtailed understandably due to covid."