Address: Ramsey Rd, St. Ives, PE27 5RE, United Kingdom
Phone: +441480760428
Rating: 4.7
based on 251 reviews.
Customer Service
Pros:
"Amanda provided a comprehensive video and honest opinion to give me all the details and facts."
"Lady at the service desk was friendly and approachable."
"Our sales person was Alberto Tavares, and we found him to be extremely helpful throughout the transaction."
"Angela is a breath of fresh air in an industry which can be filled with pushy salespeople."
"Excellent customer service by Amanda."
"Sayeed was extremely helpful in making sure everything went smoothly now enjoying driving my new car."
"Communication was great, all questions answered & everything was handled professionally with a lovely personal touch."
Cons:
"It has been a struggle for the last few weeks to get £99 refund paid on 07.10.23."
"The dealer did not bother to process the required paperwork."
"Extremely frustrated as my enquiries with Israr and Mohammed were neither responded timely nor I have received refund although they claimed that refund has been processed."
"When I did finally receive payment, it was £100 less than agreed! Absolutely disgraceful."
"I asked, several times, for the managers details to deal with him regarding this and to try to resolve the issues only to have this request ignored by the salesman."
"Worst experience ever, drop the car for a full service in morning. Evening 5 'o clock received phone call from centre saying unable to perform the service."
"No possibility to provide a courtesy car, as I have a service plan also available with them. Disappointed......."
Dealership Experience
Pros:
"Best dealership in Cambridgeshire area."
"Very happy with purchasing a new Yaris from Steven Eagell."
"Would recommend completely given my mental health problems and being wheelchair-bound felt a lot more comfortable than normal."
"I would thoroughly recommend anyone to use this Toyota dealership."
"Great selection of cars and great finance packages."
"I love my new car and would definitely recommend this dealer."
"Superb service from start to finish and a pleasure to deal with."
Cons:
"It was a bit overpriced as the market of second hand cars is all that way now."
"After a big disappointment with Steven Eagell Aylesbury (terrible customer service)."
"I waited 20+ days for payment from Steven Eagell for my previous car when I was told I should receive it within 3-5 working days."
"Should've known better after the poor service we received from the servicing department. Never again will I go there."
"Then after cancelling the purchase due to the delay, Toyota Finance still took money from me in Oct and Nov."
"We took ownership of a new car yesterday and find out this morning that the front wheel tyre is flat."
"Shame I can’t say the same about Ken in Peterborough, walked out after the sales pitch, disrespectful, unachievable promises and false representation!"
Staff Performance
Pros:
"Charlie who sold it to us highly enough, he was professional but friendly as well."
"Well done everyone at Steven Eagell!"
"Special thanks to Amraiz Akhtar."
"Charlie and Sonar you made my experience wonderful and I thank you for having the patience and understanding with me."
"Angela greeted me and was very friendly, she seemed genuinely interested to get to know me and was very helpful answering my many questions!"
"My parents appreciated his transparency and knowledge on cars and we really enjoyed taking the car for a test drive with him."
"Sayeed was very engaging with a thorough knowledge of the Toyota range generally and details of the specific model I was interested in."