Firejacks Reviews Summary

Staff and Service

Pros:

• "staff at the door was very friendly"
• "All staff were helpful and didn’t sit around chatting"
• "both excellent and very polite"
• "Staff were really nice but gave you enough space to enjoy your meal."
• "Service was a little slow, but not unreasonably."
• "Very friendly and knowledgeable server."
• "Staff are lovely and Covid measures most of them were in place."
• "The waiters and waitresses are so nice."

Cons:

• "Service was okay and atmosphere seemed dead."
• "Served a burnt black disk as a burger, absolutely disgusting."
• "Service was a bit slow."
• "Service was pretty slow, restaurant wasn't even that busy either."
• "Waited for an hour before even drinks."
• "Waited over an hour for a server to come and take our drinks order."
• "Service staff preferred chatting to each other and fooling around rather than assisting us."
• "Waited a long while for service then food all seemed burnt and black."

Food Quality

Pros:

• "Burger was okayish but steak, chicken bites and chips were really good, loved it."
• "Food was so lovely, empty plates all round."
• "Each dish was delicious and it was a real pleasure."
• "My salad was tasty and the portion size was generous."
• "Food, atmosphere and staff all spot on."
• "The meat is tender and tasty."
• "The food comes so quickly and it is delicious."
• "My burger was huge, the cheese burger spring rolls could of easily pass as a man as they were also huge and tasty."

Cons:

• "Burger meat didn't really taste of much and was drenched in a very sweet black sauce."
• "Grey, tasteless, burger, steak not cooked to requested doneness, generally very underwhelming."
• "My burger was just fine, Nothing special and especially not great for the price."
• "Outwardly very appealing but overdone so not the best burger ever."
• "The burger and steak were quite expensive so we expected to eat a nice meal."
• "Ordered a takeaway, majority of it was cold."
• "The chicken was very obviously cheap and low value."
• "The food arrived on time and was nice but 2 items were left off the order."

Price and Value

Pros:

• "Very reasonably priced too."
• "Honestly.. this venue deserves to be busier than it is.. the food was excellent and surprisingly well priced!"
• "Quick service at average prices."
• "The menu is very good. Such good choice and great value for money."
• "Food was solid, good flavours, reasonable value."
• "Food is lovely I would recommend getting a starter (nachos sharer is huge piled high)."
• "Service was very quick for all courses. Cocktails very yummy & food delicious & not expensive."
• "I'll start out by saying the staff are lovely, and the cocktails aren't too bad either."

Cons:

• "On the more expensive side for a meal out at a chain restaurant."
• "Came out 30mins later with a feeble leaf on the side and separate chips which you had to pay for!"
• "Quote expensive for what it is."
• "The price for 2 was reasonable. The only thing there is that the choice of meals is very limited."
• "As we waited for our starters to go down, our food sat on our table getting cold why we waited."
• "Makes it quite expensive for what you get."
• "Value for money is a big issue if comparing with restaurants of similar nature."
• "Had to pay extra for £3 for each of them."