"We've just started working with Oakman's this year and having worked with multiple agents over the years, we've been really impressed with both the professionalism and the positive and helpful approach throughout."
"Ellie was so incredibly helpful and honest with us all, we can’t thank her enough!"
"Thank you for being so great at what you do, Sam. You are an asset to your company."
"Sam, Tom, Nick, and George were phenomenal help for us today."
"Very polite and courteous in helping me through my tenant application."
"Great availability of the senior people who always call back quickly if they can't take a call."
"These guys were honest, transparent and friendly, always acting very professionally and answering all our questions."
Cons:
"Oakmans Estate Agents are the worst estate agents I have ever had to encounter."
"If you are a student, please AVOID this agency as they are dishonest, patronising and highly unprofessional."
"One of the worst letting agents in Selly Oak."
"Never have I met a group of more dishonest and incompetent people in my life."
"This place is a joke, very unprofessional and inconsiderate of peoples privacy and couldn't care less about obeying rights and laws."
"The employees at the Harborne branch are, pardon my language, useless."
"Consistently awful service - avoid Oakmans at all costs."
Maintenance and Property Condition
Pros:
"Any problems were dealt with by maintenance swiftly."
"They have been extremely attentive and efficient with every issue we have had and they send people out the same day for maintenance issues."
"When it came to moving out, we had cleaned the house to a better standard than when we had moved in."
"The sale of my property with Oakmans went really well. We sold within a month."
"I have recently sold my property with Oakmans and the service I received was outstanding from beginning to end."
"The house was not professionally cleaned upon arrival and the garden was hazardous, could not even enter."
"I was charged £200 for 'professional cleaning.'"
Cons:
"They take MONTHS to address maintenance problems, will ignore emails and calls also."
"From refusing to administer the correct keys for months so we can simply access the whole property, to claiming that having rats in our home wasn’t their problem, they are nothing but unprofessional and heartless."
"Did nothing about our leaking boiler for 2 weeks."
"We had to spend hundreds of pounds on cameras, outdoor lights and security systems."
"They’ll take you along for a ride and nab your money whilst forcing you to live in squalor and dodging any responsibility to fix it."
"Bought our student house with them last year… took ages to fix maintenance problems such as MOULD, forcing us to live with it."
"They take weeks to fix important and dangerous maintenance issues."
Communication and Professionalism
Pros:
"Hello I am delighted with the completion of my house sale; the sale demanded effective communication and firm discussions to reach a 'sale agreement'."
"Good professional advice on everything, including pricing of rooms."
"She has been keeping me constantly updated on the deal progress, she has always been proactive and prompt in her communications."
"The communication was constant and we knew exactly what was going on at all times."
"All of their staff we have had contact with, have demonstrated excellent customer care and first class communication skills."
"The Staff were affable, professional, responsive, and understanding."
"The whole process has been easy and efficiently handled by Oakmans."
Cons:
"Upon arrival to view ‘multiple’ properties we had to wait twenty minutes to even be acknowledged."
"Where do I begin? Really great at getting your money off you quickly, incredibly bad at everything else."
"Most frustrating was any commitment made by Oakmans staff was either forgotten or carried out different to agreed and generally days later."
"No one knows anything. No one takes responsibility or accountability for anything."
"Customer service and communication was awful, we didn't have a dedicated contact or sales agent so getting hold of anyone who could help you was a nightmare."
"Overall very disappointed with the service we received from Oakmans."
"Please do yourselves a favour and do not get a property with this company; if you’re thinking you’re getting a good deal on rent or any agency fees, you will pay for it with constant headaches and frustration caused by their complete lack of communication."
Trust and Honesty
Pros:
"Thank you Oakmans! After struggling to find a 5 bed student house we would be satisfied with in March, they managed to find us a 7 bed within our price range."
"Had a great look around with Oakmans who found me a great student accommodation when other companies couldn’t."
"I will definitely recommend this agency for your accommodation. You will not mistake!!!"
"They have been friendly and helpful throughout and we couldn't have wished for a better experience."
"I used Oakmans to rent out my property. I couldn’t have used a better estate agents."
"I strongly recommend them to anyone seeking for accommodation. You won't regret it. I promise!"
"I only have good things to say about Oakmans."
Cons:
"They went through a load of houses on the computer for 40 minutes trying to scare us into signing, even though we booked 4 we wanted to see."
"The guy on the phone said we could have it refunded as we ‘signed multiple forms’ which stated that the holding deposit was non-refundable which we disputed."
"They finally agreed to pay us back, so we sent them our bank details."
"I could hear a group of people laughing and making a mockery, tell him they don't like their kind, go buy a house somewhere else and you're not welcome here."
"They will lie to you and also make up lies and false accusations against you too."
"They will attempt to deduct money from your deposit for things they have already charged previous tenants for."
"They try to charge you for things that you haven’t broken."