Address: 109 Waterloo Rd, London, SE1 8SF, United Kingdom
Phone: +442070210359
Rating: 2.8
based on 201 reviews.
Service
Pros:
"Shahadat is the best employee I’ve come across at this branch. Great communication and wonderful customer service."
"Plenty of fillings and super quick, staff were friendly and smiling."
"The changed the administration recently so the service and the burritos have improved enormously!!!"
"Very friendly and helpful, they did ask at everything stage want I wanted on it."
"Quick service and good food, all well packaged and ready to take on a train-ride home from the Nation's Capital."
"Highly recommend Mi Casa at Waterloo Station for a snack/meal on the go!!"
Cons:
"Terrible service don’t go here!!"
"Staff seriously uninterested."
"The lady who served us couldn't have looked less interested if she tried."
"Very rude member of staff... waved me with her hand Like Go AWay."
"Staff is very unprofessional."
"Service staff barely spoke English, I had to repeat my order 3 times."
"rude staff who don't care."
Food Quality
Pros:
"The food was very good (goes amazing with a desperados)."
"The Mi Casa Store is an excellent one with a huge variety of food, drink, and cafe available all the time."
"It represents a reasonable value for money, but the quality of the burrito is very good."
"Good place to eat at Waterloo Station. Reasonably priced (for London anyway) £8-9 for a large burrito freshly prepared and contain a decent amount of meat."
"I really enjoyed my burrito from there. It was fully packed with everything I asked for at a heat that was suitable for me, (medium) which they asked me."
"The food was amazing and delicious."
"I had the chicken burrito with pico de gallo and lime. It was fresh, flavourful, and exactly what I needed."
Cons:
"Measly portion of beef... Rice was undercooked and barely a smothering of bean sauce."
"Appalling... they even use scales to measure how little they put in it."
"Laughably tasteless."
"This burrito tasted like nothingness, absolutely NO FLAVOUR whatsoever."
"The lettuce soggy, no choice of beans, its not even beans, chicken looks like cooked weeks ago."
"The worst food experience of my life."
"The only ingredients in the soda I had were several E numbers and a warning about giving it to children."
Value for Money
Pros:
"The price might put some people off at first glance, but the size of the burrito certainly makes you forget about what you paid."
"From now on, those burritos are worth each penny you have."
"I bought a magic bag via Too Good To Go from Mi Casa. I was very pleasantly surprised by the amount of food and the quality of it."
Cons:
"£1.20 for guacamole!!! A complete scam!"
"Worst burrito ever, doesn't deserve to be called a burrito really, tasteless and consisting almost entirely from rice."
"The food is ok, certainly not £6.99 for a chicken burrito 'ok', the edges of the wrap were hard and crispy."
"Complete rubbish... most places offer for veggie free guacamole, here £1."
"They weigh the amount of rice and beans in the burrito before they even weigh in the meat. Nuts. And 50p to add jalapenos after that."
"Ridiculously overpriced for an extremely small portion."
"A drink and burrito will set you back over £10."
Hygiene
Pros:
"Wife was just eating hers as I was writing this only for her to pull out a long blonde hair."
Cons:
"Went to buy a naked burrito and the staff member wiped his head while making it causing cross contamination."
"Does not taste like Mexican food at all, and I started to feel sick after a few bites and was worried I would get food poisoning."
"when I first went there and got in the line there was a cleaner cleaning around that section and the staff was there shouting at this poor cleaner for doing his job."
"Eat here if you want a day off work from food poisoning."
"Food was bland and tasteless, a pathetic amount of meat that was weighed on scales, it was dry, cold."
"Portion of chicken that would make a 5 year old hungry, undercooked rice and jalapenos that have been left out for what seems like weeks."
"I asked for vegetarian mild and that thing burned my mouth off it was so spicy. Expensive, tasteless and made of pure fire and nothing else."