1st Glass UK Reviews Summary

Quality and Workmanship

Pros:

• "I am very impressed with the workmanship and quality of the windows and door."
• "The product is great and the price cannot be beaten."
• "Quality job done by these guys. At a reasonable price."
• "The installation of the doors and windows where fab."
• "Fantastic work, quality seems good."
• "Had my new set of windows and comp door fitted... I really can’t fault 1st Glass."
• "The windows and doors are of very high quality."
• "Excellent quality windows and doors for a very reasonable price."

Cons:

• "Poor rush job on a Friday. 2 fitters as soon as they arrived were questioning whether it was the only day it could be done."
• "My problem is, a year later I get absolutely bombarded by them on the phone."
• "The product quality is substandard."
• "Had issues with their windows and doors for 2 years now. Fitters are not qualified."
• "The patio doors needed a slight adjustment after a couple of days and this was done promptly."
• "Conservatory roof insulation, Fabulous service from stat to finish, we are absolutely delighted with it, and the workers were great, friendly and professional, they have done an amazing job and left no mess, we will definitely be using this company again absolutely top job"

Customer Service

Pros:

• "Friendly customer service with real people and not an automated phone line."
• "Fantastic level of communication, really quick answering the phone."
• "Great communication, fast service."
• "The sales person came on time, nice person. Easy to talk and helped us out to find the door we wanted and need it."
• "From the sales rep who came round to the team who put the windows and door in (they were on time, polite, helpful and tidied up after themselves), all of them were excellent."

Cons:

• "Very poor after service! Windows installation went well it was the after sales care that has been horrendous."
• "No option for zero stars! If your wanting a smooth easy transaction I would maybe think twice about going with 1st Glass UK. All good initially, came out the next day after enquiring, quite pushy but agreed door was what i wanted and was 6 weeks wait."
• "Poor Customer service. We were given a quote for new windows and a door last year May 2021."
• "Absolutely disgusted at how we have been treated by this company. After practically all our order being wrong and numerous phone calls we are now a month down the line and this hasn’t been resolved."
• "We were visited by a salesman who was extremely pushy, we did however agree to pay a £150 deposit which we were told would be immediately refundable as long as we cancelled before the surveyor was due to visit (a week later)."

Price and Value

Pros:

• "Really reasonably priced. Extremely pleased with our new back door & replacement glazing."
• "They were excellent, superb quality and reasonable prices compared to other sellers around."
• "Very fair pricing and top quality windows."
• "Our quote from Ali was brilliant, the surveyor was polite and considerate, the admin team was quick and efficient and finally the fitters were ace!!! Left the house cleaner than they found it."
• "Great value, lovely friendly company."
• "Excellent quality windows and doors for a very reasonable price. One of the window installations required brickwork to be removed, which they did very neatly and without damaging the plaster on the inside."
• "Efficient service start to finish, in person and over the phone. Product as promised, fitters polite and cleaned up after themselves, would definitely recommend, James the salesperson very professional and pleasant to talk to. Thank you"

Cons:

• "Had a new front door fitted over a year ago. Work was average, I'm not in my forever home so it is not that big of a deal to me, although it was VERY overpriced as I have the most standard front door, so for what I is, waytoo much money."
• "We had patio doors fitted today, the fitters where polite and efficient. The sales team and office have been polite, patient and very friendly. Would recommend the company and would definitely use again in the future."
• "Everything from none pressure quote, the surveyor calling and having my door fitted was excellent. Old door taken away and all debris removed Everyone professional yet approachable and easy access to phone them anytime. I would highly recommend . Thank you love my new door."
• "Fitted a front door and sliding patio door, both look great and excellent quality. Only took a morning to remove the old and fit the new. The fitters were polite and professional and left everything clean and tidy. Great job."