Lidl Reviews Summary

Product Availability

Pros:

• "The shop has a good grocery assortment. Good choice of food and drinks."
• "Great lidl experience, always a really nice deal each week in the special buy section."
• "As always budget-friendly supermarket to buy your groceries, and other stuffs."
• "Love shopping here. The fruit and vegetables are delivered daily and always fresh."
• "Good for affordable shopping esp. for vegetables and fruits."
• "Large well laid out and designed store with a lot of products at a very reasonable price. Fresh bakery and produce of food quality."
• "This Lidl is a great location as it is right opposite the harrow weald stone bus garage."
• "Every week shopping at this store! Main reason is neat and clean you can see cleaning in every corner!"

Cons:

• "Should check and re-stock items that are sold out in the store eg fresh milk, bread, eggs."
• "Nice big shop, but so popular they sometimes run out of certain items."
• "Great roomy new store July 2020. Little stock of pasta, little choice of squash, many gaps on the shelves."
• "Worst place in terms of customer service and attitude."
• "Poor stock levels especially in the evening. Only red grapes on show were rotten."
• "The store seems to be going down hill considering they are always low/out of stock on many produces such as their fruit and veg."
• "Gone down a bit in food availability since they changed the layout to include a very small 'centre aisle'."
• "The store has gone downhill in just a year, most things advertised online are never in stock."

Customer Service

Pros:

• "Awesome bakery. Friendly staff."
• "The staff is nice and helpful."
• "Nice friendly staff, food fresh produce, 30% off with the lidlplus app on bakery good in the evening."
• "The staffs are friendly and supportive."
• "Very clean store and well stocked. They have plenty of staff working on the shopfloor to help you."
• "Nice shopping experience with a variety of groceries to choose from."
• "I would like to thank the security guard who this evening was the kindest and most genuine man."
• "Very good staff who were at till and helped me pack. This happened on 2 different visits with 2 different ladies."

Cons:

• "I was taken aback when an employee rudely told me to shut up. Such behavior was not only unexpected but also unprofessional."
• "No till open at 08:15 so I went to self-checkout before being told to go to till 10 all the way back to the other end of the store."
• "Both staff and management have a very bad attitude and are very unpleasant."
• "The staff spoke to me very badly and when the manager came it seemed that he was not interested in the customers."
• "The cashier queues were so long they took up all the aisles, and they had 3 spare tills that weren't open."
• "However, today the cashier at 9 or 10 (dont remember clearly) was unhappy just because i paid with coins."
• "If you have the audacity to not buy anything because you can't find what you want be prepared to have your bag searched."
• "The staff is really rude and unhelpful. I went to store Miss Nitu was at the counter."

Parking and Accessibility

Pros:

• "Excellent place to shop. Good prices, plenty of parking, open late."
• "The store is easy to find, good parking places."
• "Ample sparking. Disability bays. Wheelchair access."
• "Big carpark space is for 2 hours free car parking."
• "The site offers an onsite parking lot, which can accommodate several cars."
• "Adequate parking spaces. Helpful staff."
• "Nice shopping experience with a variety of groceries to choose from. Enough parking spaces for family, disabled and regular cars."
• "Big store with plenty of room. Self service tills too with cash and card payments."

Cons:

• "Horrible experience on a Sunday. Parking was horrendous, we had to circle a couple of times."
• "The only downfall is the lack of enforcement for parent and toddler parking bays."
• "This is my Lidl second option in Harrow but unfortunately I never find all the products I need."
• "Never had an issue with staff before, been their customer since they opened and most of the staffs are really friendly and nice."
• "The hand sanitizer unit has been broken for almost a week and positioned out of view for people's use."
• "Large carpark, buses stop right outside. Has near enough the same stock as Harrow."
• "No staff wearing masks, no sanitiser, loads of customers not wearing masks."
• "They claim to be the biggest Lidl in the UK but like to close self checkout 1 hour before closing time making last minute shop much longer."