Sainsbury's Reviews Summary

Staff and Service

Pros:

• "There's quite a few staff members who will go out their way to assist you."
• "The staff and management in this store are absolutely GREAT!"
• "Staff are very friendly."
• "The ladies on the customer desk are always friendly."
• "Staff are friendly and generally knowledgable."
• "I always find Sainsburys staff very polite and helpful especially on the deli counter."
• "The customer service in the store is always great - staff are always keen to help."

Cons:

• "The consistent harassment from just one of their security staff has become unbearable and is borderline harassment."
• "One staff member was standing in the entrance chatting to a friend, completely blocking the entrance."
• "Terrible service. They only had 2 checkouts open and there was a long queue at both."
• "I found customer service today not very helpful."
• "Absolutely disgusted with the service in the coffee shop."
• "Only gripe being not enough staff on the tills, because they're all doing people's online shopping instead."
• "The rude and unprofessional security guard accused me of stealing baby milk."

Store Layout and Stock

Pros:

• "A vast range of fruit and veg; good quality ready meals and fresh soups."
• "It offers a wide variety of International foods, so you can find ingredients from around the world."
• "The clothing range is decent and always has sale items."
• "Fully stocked with all your favourite brands as well as excellent own brands."
• "This Store has a cafe, argos, holiday booking, pharmacy, customer toilets and children's learning centre in store."
• "Store seems well organised and the shelves generally well stocked."
• "Staff nice and friendly and shelves fully stocked and well organized 👍🏻"

Cons:

• "I notice shelves especially fresh foods veg, fruit etc are less well stocked, late afternoon and evening."
• "Shelves consistently empty, and stock cages blocking the floor as there is now no night shift."
• "Now you cannot rely on finding pretty basic items."
• "Every time I go there lots of the goods have been moved to different shelves and I can't find them."
• "Since it was altered, it is not a good shopping experience, you can't find anything."
• "Lots of empty shelves, date order wrong on milk and other dairy (old at the back)."
• "Just another supermarket now that the deli, fish and meat counters have gone."

Accessibility and Convenience

Pros:

• "Disabled parking and easy access to store."
• "Petrol station on site and free parking for shoppers."
• "Sainsburys is the only supermarket that gives me preferential access to delivery slots, which I appreciate because I am a 73 year old self-isolating pensioner."
• "Self check out and assistance point in here too."
• "Plenty of parking and great friendly staff."
• "This Sainsbury's has lots of child friendly trolleys very helpful if you have a toddler and baby."
• "They've also got s cafe on site, a Lloyds pharmacy and what a surprise... An Argos point inside as well!"

Cons:

• "The place was beginning to look run down."
• "Social distancing poor. No proper floor markings."
• "Awful traffic to get in and 20 mins to get out."
• "However the lack of phone reception is a pain, as is the coin required for trolleys."
• "Litter all around the building & car park. Scruffy shop. No cafe. No deli. Dirty toilets with broken tissue holders."
• "Rip off fuel prices Edinburgh and most Scotland average between 112.9 - 116.9 Diesel Bedford 125.9 diesel 😂😂😂"
• "Extremely busy and they only had a handful of checkouts open, many people including myself left our shopping and walked out."

Price and Value

Pros:

• "A huge Sainsbury s U find more discounted items than in the ordinary sized store."
• "Great supermarket specially if you're looking for quality above the price, but oftem you can find out good prices in offers."
• "The price is fresh, the variety is excellent, and the shelves are well stocked."
• "Wide selection of foods which is good and nice cafe which serves good quality cafe style food at realistic prices."
• "I think that this store finds the right balance between quality and price."
• "It offers value and quality, rather than purely focusing on rock-bottom prices."
• "This shop needs to stock up its shelves, I shop here weekly because I like the quality of the food."

Cons:

• "Given the price differences, it's better to bulk shop at the midmarket competitors such as Aldi & Lidl."
• "They are a little pricey in doing a full shop."
• "Very expensive - as a pensioner certainly couldn't afford the price of broccoli!"
• "Their TV ad is trying to suggest their prices are competitive compared with Aldi or Lidl. They most definitely are not."
• "Slightly overpriced and no longer has a unique selling point."
• "You can even pick up items from Argos."
• "Just cooked two whole packets of 'taste the difference' prawns and on eating the first mouthful nearly vomited!!!"