The Cherry Tree Reviews Summary

Interior and Atmosphere

Pros:

• "Its absolutely stunning inside, the decoration and accessories give it a really lovely feel."
• "Unique peaceful atmosphere, very clean with a posh British vibe inside."
• "The ambience was great and was not even spoilt by the big birthday celebrations."
• "This place is well worth a visit, very pleasant decor and great outdoor seating."
• "Rooms are well decorated and comfortable."
• "Beautifully furnished, lots of seating and very clean."
• "Location is superb, lovely area to sit outside."

Cons:

• "The old character of the original pub has gone and has a feel of a chain restaurant now which is a shame."
• "The outdoor seating area is under the flight path and is noisy."
• "Isn’t easily accessible without a car due to the roads."

Service

Pros:

• "The service was first class and the food was tasty and well cooked."
• "Staff were brilliant at our surprise birthday dinner."
• "Jamie had the best customer service I have witnessed for a long time."
• "Staff were attentive and helpful."
• "Very pleasant staff who work hard to ensure that you have a good experience."
• "Staff were lovely and I would choose this place over the larger chain hotels anyway."
• "Super friendly staff, always helpful & welcoming."

Cons:

• "The service was awful, we had to wait for 35 minutes for our starter’s."
• "The waitresses (all females) were more concerned about how they looked rather than who to look."
• "Waitress was unfortunately not friendly at all."
• "Very slow and understaffed."
• "Very poor service. Orders got mixed up, several times and orders delivered unevenly."
• "They appeared to have only 2 waitresses who were working far too hard to smile."
• "The service is the sort that one would expect from a fast food chain, but without its speed and simplicity."

Food Quality

Pros:

• "The choice of food was very comprehensive."
• "The rooms were perfect, the toilets were spotless, the shower was great, the portions were generous and the staff were all lovely. 10/10"
• "Food was excellent .... can't fault the place."
• "The Asian noodles with chicken I would highly recommend."
• "The food was fresh, hot and very plentiful."
• "Food was fantastic and service was very good."
• "Really tasty fresh food, with portions to suit any appetite."

Cons:

• "The only small issue was that our room hadn't been restocked properly."
• "Unfortunately for 'pub food' it is a tad expensive."
• "The food was disappointing, way too covered in grease."
• "Still a painful experience and we won't be returning there."
• "Numerous items not available."
• "The roast was rather expensive at nearly £16."
• "The chicken inside was so dry."

Value and Pricing

Pros:

• "As a gesture, £20 were taken off our bill."
• "2 courses for £20 per head is extremely good value."
• "Varied and reasonably priced menu."

Cons:

• "Very poor value for money."
• "The breakfast was overpriced and the scrambled egg was runny slimy and uncooked."
• "The portions were a bit small (compared to price and other pubs) and rather dry."
• "I certainly won't be returning but I don't suppose that will worry the owner."
• "Such a huge disappointment to return today to the re-verb establishment."
• "The steak and ale pie must have been cooked with the same ale is I could not taste any beer."
• "Very disappointed that there are no desserts suitable for vegan or milk allergies."

Accommodation

Pros:

• "The rooms were perfect, the toilets were spotless, the shower was great."
• "We had 2 rooms, which were clean, tidy, and well appointed."
• "Our dogs were offered treats and water too ☺️"
• "Cherry tree's rooms are far superior."
• "It's was very clean as well."
• "Had a great stay at the Cherry Tree in Rochford, would definitely visit again."
• "Fantastic place to go near Rochford."

Cons:

• "Shower was faulty and I couldn't turn the temperature down."
• "Pillow cases on 2 of the pillows were damaged."
• "The soup was stone cold and had to be sent back."
• "Our organiser was insulted at the end of the function by management saying ‘The whole exercise wasn’t worthwhile and your group will not be welcome again’!"
• "Been a few times, food is ok but have had to send back most times."
• "Don’t know why you would have a car meet and have the catering so poorly organised."
• "Someone need to sort management out, you could have made a killing today."