Thames Riviera Hotel & Blue River Café Reviews Summary

Location

Pros:

• "Hotel was situated in such a great location right on the Thames."
• "The location near the Maidenhead bridge and the Thames River is nothing short of fabulous."
• "Location is nice."
• "The hotel is right next to the Thames River."
• "Location is great."
• "Nice location close to city centre, only 8 minute walk."
• "Fabulous location right on the river."

Cons:

• "Hotel is noisy due to its location."
• "Visited on a sunny evening but nowhere outside was in the sun."
• "Was absolutely dead whilst we were there with half the chairs and tables missing from the restaurant."

Food

Pros:

• "The restaurant has excellent food, although you have to make a reservation with lots of time."
• "Good food, on the occasions that they get the order right."
• "Menu and food excellent."
• "Lovely food for our dinner tonight."
• "First visit for lunch and a most enjoyable experience."
• "Servings were more than adequate and the ribs were the best ribs I've ever had."
• "The evening meal was one of the best I've had in a hotel in a long time."

Cons:

• "The food was ok but a bit overpriced for what it was."
• "Food was substantial and tasty albeit a little uninspiring."
• "The food is awful for breakfast I ordered crumpets they were served raw."
• "Food just ok."
• "Food was actually very average which prices didn’t reflect."
• "Barely cooked bacon, too oil drenched sausages and mushrooms."
• "Food order came out different from menu description."

Service

Pros:

• "The staff were friendly and helpful and the rooms very reasonable."
• "Staff are friendly."
• "It was clean and the staff we friendly and lovely."
• "The staff were fantastic. A friendly woman called Trish kepted me company while working away."
• "The staff were helpful, personable and most courteous."
• "The staff working there, all friendly and helpful."
• "The staff were friendly and extremely helpful."

Cons:

• "On arrival left waiting to be seated, even though staff has seen us arrive."
• "Thames Riviera has the WORST customer service I've ever received."
• "Service was abysmal!"
• "Service staff who didn't understand English."
• "Service was atrocious but the staff did try."
• "Staff lacks courtesy to get back to you with update with just a sorry face."
• "No real effort by staff to make thing right/better."

Rooms

Pros:

• "Even the single room has a desk, and the wi-fi is pretty decent."
• "The bathrooms were the best part of the room, they appeared to have been updated and were clean."
• "Our room had nice furnishings and the bed was lovely and comfy."
• "Room clean as a whistle, good size, everything there you need, quiet."
• "The rooms are lovely and the balcony overlooking the river was wonderful."
• "The room was spacious, the bed comfortable and it had a very pleasant view over the river."
• "A nice clean comfortable room with river view in the lodge annex with walk in shower as requested."

Cons:

• "Opaque window with no view, opening onto huge air pump/air conditioner."
• "The rooms in the annex were dusty and smelled like an old folks home."
• "The windows were completely mouldy around the edge."
• "The room was filthy, cobwebs throughout, the actual bed had no cover over it and was filthy with BLOOD stains all over it."
• "Everything from the carpets to the bathrooms is so worn out that it looks grim."
• "The rooms were really old, rotting wood, damp in bases of cupboards, cobwebs, stains on the sheets and curtains, was grim."
• "Room 101 is situated right above the kitchen extract unit."

Value

Pros:

• "Overall a decent budget hotel with good service."
• "Very good value for money."
• "Overall good value for money."
• "Fantastic vfm and we had a lovely river view room from 2 windows."
• "Overall my stay was good and the price was fair."
• "Great location, great views."
• "Nice hotel to stay for a few nights."

Cons:

• "Overpriced and very dated."
• "Taking advantage of the boom in Maidenhead I'm sure, but the rates for this place aren't really justified."
• "Room service is ridiculously overpriced."
• "Over priced. Freezing cold bathroom, tepid bath water, painfully slow/unusable WiFi, TV hopeless because it keeps buffering."
• "If it was a lot cheaper it would be OK, but it's way over priced."
• "Paid £72, not worth more than £20."
• "£96.00 with breakfast for an executive room. That was only for the view."