The Roseate Reading Reviews Summary

Staff and Service

Pros:

• "Staff are very advocating and clearly well trained."
• "The staff was a big help in doing this."
• "The staff at reception including the doormen are always so friendly and smiling and it makes such a difference."
• "Staff was very friendly and welcoming."
• "The staff were just as accommodating and treatments were fantastic."
• "Staff were all very friendly and helped ensure a higher rating."
• "The staff where AMAZING!! all smiles at reception, really welcoming."

Cons:

• "The phone doesnt get answered after hold for 30+ minutes."
• "The service was also a bit sketchy, nice but no one there to greet us and long waits."
• "Service charge automatically applied (that drives me mad, don't need to be prompted to tip if service deserves it)."
• "The service of food at both dinner and breakfast was really poor."
• "They seemed clueless and very slow."
• "The staff were not attentive and the service was extremely slow."
• "Service and responses were poor and offish."

Room Quality

Pros:

• "Our room was clean, big, extremely comfortable bed, lovely bathroom."
• "The hotel rooms we stayed in were the bridal suite which was stunning."
• "The Roseate Suite itself is a beautiful suite with a private living room, a Nespresso machine, a soaking tub, a steam shower, and a fireplace."
• "The room was gorgeous, the bar and restaurant intimate and staffed with the nicest hosts."
• "The bathrooms are lovely, with a roll top bath and walk in shower."
• "The high end rooms are truly exquisite."
• "The room has a four poster bed, dining table and six chairs, large bath and rain shower with a seat, selection of DVDs, CDs, sound system, Nespresso machine, and a seating area."

Cons:

• "Our room had no plug sockets near the bed so a random pointless phone not plugged in."
• "No aircon, dirty curtains, can hear everything happening in the room next door through the 'connecting door'."
• "Rooms are in need of a bit of TLC our toilet roll holder was hanging off the wall and doors had wear and tear on them."
• "The bathroom door couldn't close, as it had come off the runners."
• "Only two CDs in the room. Only 2 DVD. No access to sky sports or prime."
• "No I’m room bar. No bubble bath in the room for use in the great bath."
• "The rooms are freezing no aircon or heating."

Food Quality

Pros:

• "Our 3 course meal was amazing as well."
• "The food during the wedding breakfast was exquisite."
• "Meal prices reasonable for the area and very tasty!"
• "The food was also very good."
• "The quality of the food was excellent."
• "The food itself is delicious."
• "The quality of food was brilliant."

Cons:

• "Evening dining, delicious food but would say it is overpriced as are the drinks."
• "The scones had been made the previous day, but they were dense and hard."
• "However, the afternoon tea in itself was disappointing... we found that this information was not in the reservation, and we had to rearrange one regular tea switching the sandwiches with meat."
• "Sandwiches had hardly any filling and bread tasted stale."
• "The pistachio cake was stodgy."
• "The breakfast was poor with hardly any flavour to it."
• "The food wasn't great. We had a 2 course meal and I felt the food was very average, and relatively bland."

Location and Amenities

Pros:

• "Gorgeous hotel in a central location near to Reading town."
• "It's really local to the city centre, close to the train station and has parking."
• "Great location walking distance to the city center."
• "The Roseate is definitely a gem in Reading! We would love to go back again soon."
• "Great location, right across the road from Forbury Gardens, within minutes from Reading Station and the Oracle."
• "Perfect location in the city centre. 5 mins walk from the train station."
• "The location is great being opposite the Forbury Gardens."

Cons:

• "Be advice there is no airconditioning, you can not open fully windows, the smells from the restaurant kitchen is going straight in the room."
• "The fees for the car park are very expensive."
• "Given the room rate, it was a surprise to see parking was an extra £20 - which is much steeper than other car parks in the area."
• "The onsite parking is almost non-existent. Suggested carpark is 6 minutes drive away, and 10 minutes walk back."
• "For noise reasons I would not recommend this hotel if in this building."
• "Also there didn't appear to be a car park, possibly hidden away somewhere but not signposted when you get there."
• "The parking is very limited and it is awkward to get to if you come to the front of the hotel as you have to go around Reading's one way system to access it at the rear of the building."

Overall Experience

Pros:

• "Beautiful clean hotel I love everything about this hotel."
• "We will definitely stay again."
• "Absolutely wonderful hotel."
• "Beautiful hotel."
• "Really can't say enough good things about this hotel, a real hidden gem in Reading and can't wait to go back!!"
• "This is a truly fantastic hotel. Very clean, very good food."
• "Fabulous hotel with very attentive and professional staff who go out of their way to make your stay as comfortable as possible."

Cons:

• "Nowhere near a 5 star hotel, I would not even expect this experience in a hostel."
• "Not sure about staying again."
• "Won’t be back. Can’t hang an oil painting on the bedroom wall and call it a 'five star'."
• "Now it’s dated."
• "I'm not sure if I would go back, considering the price."
• "This is not a five star hotel."
• "Service has always been inconsistent."