Eastwell Manor, Champneys Hotel & Spa Reviews Summary

Customer Service

Pros:

• "The hotel customer service was amazing, they were very helpful and were looking after everyone."
• "Tiago greet every single visitor with a smile, a warm welcome and was so helpful."
• "Staff are all very friendly but there is an obvious absence of management or accountability."
• "All staff were exceptionally helpful and friendly."
• "The Staff in the Mason restaurant and the Beauty is professional and welcoming."
• "The service was excellent, especially from Axl and Samuel."
• "The staff were truly fantastic; nothing was too much trouble for them."

Cons:

• "Throughout the stay staff were nowhere to be found, we had to drag our own bags down winding paths to the rooms."
• "Staff were exemplary just needs more of them."
• "The service in the restaurant was shocking! Food was good but the poor service made it unenjoyable."
• "Very poor stay 😪lack of staff caused many issues, waited over an hour for food in the bar, expensive menu for what it was, staff complaining they were short staffed."
• "When asking for help the hotel staff was reacting rude and did not care."
• "The service is shockingly bad across the board."
• "The breakfast staff had no experience and ended up disappointed."

Room Quality

Pros:

• "Room looked nice at first, however after a little look around you start seeing how untidy it is, especially bathroom had mould on the shower door sealing, limescale on the tiles."
• "Very quiet at night. I had a really restful sleep due to the quiet."
• "The rooms were exquisite, very large and historically themed with an old English character to them."
• "The bedroom was very clean but the towels had some marks of makeup."
• "Our room was very clean and very quaint. The bed was very comfortable."
• "Rooms are a fab size, with the cosy cottage feel to it."
• "The bed however was very comfortable and the toiletries provided were of good quality."

Cons:

• "The only negative was that the room was dusty, the shower wasn't very clean, and the blind in the bathroom was broken."
• "Our room was dirty, staff (including management) were rude, hostile and dismissive when any sort of issue was raised."
• "Room 622 at the mews was awful! The rain shower was like a leaky gutter and socket hanging off the wall."
• "The room was SO small! Dirt on the floor and window sill, flies and spiders all over the ceiling."
• "Rooms weren’t clean, you could see dust and dirt, stained bath robes, shower in our room was broken."
• "When we entered in our room, the bedding wasn’t clean. There were lots of hair and marks on the bedding."
• "The whole hotel incl. the breakfast area and our room were extremely dirty."

Spa and Gym Facilities

Pros:

• "Gym and spa facilities are 10/10, best hotel gym my partner and I have been to."
• "Five star spa and hotel resort more like FIVE STAR NIGHTMARE."
• "The highlight was the spar experience and well-trained staff."
• "The place has aside from a spa a lovely outdoor pool."
• "All the spa facilities and the outside pool were very good, clean and well maintained."
• "Lovely spa day at Eastwell Manor. Cannot fault the spa and treatments."
• "The spa at eastwell is fantastic 4/5! Beds around the pool are lovely, everything is heated, lots of great facilities there and the treatments were top notch!"

Cons:

• "The most disappointing thing of the weekend was the spa: dirty Sauna, 'cold jacuzzi', water fountain Spa so powerful at the point to cut your skin, steam room out of order."
• "The spa was disappointing, jacuzzi was being cleaned and was out of order the whole day (Saturday)."
• "Spa not cleaned, around the pools, steam or sauna floor dirty."
• "Their spa was incredibly dirty. No one cleaned it once while I was there a few hours."
• "We visited the Spa and frankly it was pretty disgusting."
• "The spa facilities are run down with paint peeling off the ceiling and cracked and crazed sinks."
• "The internal spa pools were over chlorinated."

Food and Dining Experience

Pros:

• "Meals are good served in a stunning room."
• "Food was fantastic value for money and plenty of choices."
• "The food and drinks were excellent."
• "The food was very tasty and cooked to perfection. The portion sizes were very good."
• "Food and drink was fantastic. We had a lovely afternoon tea and dinner."
• "The food is to die for and the grounds are one of a kind."
• "The food was fantastic and the staff were very helpful."

Cons:

• "Our anniversary dinner was a disaster, with bland food that we had to wait an hour for due to staff absence."
• "To my surprise dinner was average and had the steak that was quite dry."
• "Sandwich edges were dry on arrival. Fillings were plain and unimaginative."
• "The service in the restaurant was shocking! Food was good but the poor service made it unenjoyable."
• "The dinner was below average for the extortionate prices and drinks were overpriced."
• "Dinner, again for the price, below average quality and questionable food combinations/flavours."
• "The service was poor. The afternoon tea - stale sandwiches clearly made the day before."

Location and Grounds

Pros:

• "On the plus side, the location is beautiful and there are some lovely country walks in the area."
• "Manor House was spectacular, full of history, grand fireplaces, and beautiful rooms."
• "The location and gardens are great."
• "Its amazing location, very nicely kept gardens, calm and relaxing surroundings, that is top notch..."
• "Eastwell is absolutely stunning, full of beauty and feels like magic."
• "The grounds of this hotel are gorgeous!"
• "Eastwell manor is a gorgeous estate."

Cons:

• "The outside lighting isn't great. We got lost a few times!"
• "Tiles and skirting boards of the room were bit dirty."
• "Various gardens around the main building featured crumbling masonry and uneven paving."
• "The area around the pools looked tired and in need of some basic maintenance."
• "Shame that such a lovely old building and grounds is run by such Incompetent staff."
• "The same could not be said for the pool area."
• "The pools are absolutely freezing, the jacuzzi is broken."