House of Fraser Reviews Summary

Product Selection and Variety

Pros:

• "It's a good place for shopping."
• "I like to shop in house 🏡 of Fraser because, the selection of evening dresses and designers bag so much selection s."
• "Massive department store. Has everything you need under one roof."
• "Great selections of clothing for all gender and ages plus a huge range of house hold furniture and appliances."
• "This shop had the most amazing accessories designer brands etc clothing."
• "Everything from designer to store labels in men and women's ware plus anything from electrical goods through garden furniture to household soft furnishings."
• "Large department store selling a multitude of items and clothing."

Cons:

• "Poor product range. Particularly on handbags."
• "Had half the stuff we needed. Not the best HoF I've been too."
• "The store is lacking the range of brands, and have fewer items which are available in other stores."
• "Went there looking for a 'Man Bag' not many there and not very nice selection."
• "They didn't have what I wanted (Aramis mens fragrance - they had the cologne and aftershave but not the spray deodorant) but staff were helpful and knowledgeable about the products I was looking for."
• "Not as good as it used to be, hardly any staff."
• "Nice environment, but as the store was closing, there was limited stock and range on display."

Pricing and Discounts

Pros:

• "However, we were treated to an additional 20% discount on top of the discount already given."
• "The prices are reasonable and most of the time they have sales."
• "Item bought was massively reduced from 69.99 to 31.00 which was fantastic reduction!!!"
• "Some of the sales they do aren't too bad though."
• "If you love sales on big brands then this is the place to check out if you want a bargain on Radleys etc."
• "Not the cheapest of department stores, but they do have good prices in the sales."
• "I have found it very best ... if you want to buy brand, please dont miss it ... their offers are also very best... best and famous brand can be found on low prices..."

Cons:

• "Good variety, but very poor discounts, especially from the 'designer' companies in the lead up to Xmas."
• "Personally too expensive, other than that, a lot of good expensive stuff there, clothing I think is overpriced."
• "Like any house of fraser, more expensive for items you could get £10 or £20 cheaper anywhere else."
• "Aftershaves are a joke in price."
• "Can be quite pricey if its not on sale."
• "Disapointant when you have 30 percent above items then in really small writing on selected items not good for us old folk."
• "Expensive and not worth wasting time in."

Customer Service

Pros:

• "A massive thank you to Richie the store manager at Lakeside House of Fraser.. He looked after me in a very understanding human way."
• "Always encounter fantastic customer service at the particular store."
• "Absolutely fantastic customer service from Audrey, I bought an item for my wife, after 6 months the item broke, I didn't have the receipt but had proof of purchase, Audrey arranged for the item to be exchanged straight away..... No fuss."
• "Thank you to a lovely lady called Jackie who was working on the perfume department this evening. She was extremely friendly, attentive and really looked after us."
• "I had a personal shopper Jo choosing my outfit for a wedding. She was amazing I really enjoy the experience and left with the perfect outfit."
• "Carol came over and helped us so much and helped us find a suit for a wedding tomorrow and really knew her stuff!"
• "Love House of Fraser, love the Lakeside store. Staff are always friendly and helpful."

Cons:

• "Miserable woman at house of Fraser women's section."
• "I am very very disappointed with this store very rude staff."
• "Awful experience yesterday in the bag section. Extremely rude older woman was being intimidating."
• "The worst customer service I ever had in UK."
• "Worst customer service ever!!! Rude staff and rude prejudice managers."
• "Appalling customer service to say the least!"
• "Very poor customer service, Clinique counter is the worst by far."

Store Environment

Pros:

• "Shopped in House Of Frazer today felt safe, all people wearing face coverings of some sort."
• "So glad this store hasn't closed went with my brother-in-law to get a suit and the gentleman in the suits section was so helpful & professional."
• "Plenty of parking here and a food court near by so can spend the whole day there."
• "The access is very easy and direct from Chafford hundred train station."
• "Staff are lovely and helpful and layout of the store is nicer than Debenhams."
• "It is ok. You can find plenty of various cloth labels, styles within so interesting in that way."
• "Very clean very tidy excellent experience."

Cons:

• "Look at the lovely toilet facilities!! Disgusting!!"
• "The place is humid and hot, air conditioning is not being used anymore."
• "The store was way too hot and I was in and out within five minutes and had a headache instantly."
• "Went in there to buy new kitchen wear and bedding but had to leave due to the temperature."
• "The place is massive and I found it quite chaotic with crowds grabbing items on sale."
• "Expensive designer wear at the front, then turns in to a Sports Direct at the back."
• "The store is in closing down stages."