The Range, Thurrock Reviews Summary

Store Layout and Accessibility

Pros:

• "It is well spaced out with plenty of room to get a small mobility scooter or pram around the store."
• "The overall place is clean, tidy, well spaced out, the staff are engaging and pleasant."
• "Like Alladin's Cave, everything from beds and bedding, garden furniture, carpets and beautiful home accessories."
• "Who can resist a trip around such a big and varied shop full of two floors of departments."
• "You can find almost everything starting from picture frames, calendars, through paints, DIY things, food for pets, items for kitchen and many more."

Cons:

• "The shop feels like they are still setting it up. Stuff still in shipping boxes and part finished aisles."
• "The store is nice but it is falling apart, The lift has been fixed which is good but it has a major door problem."
• "Upstairs was terrible, cardboard boxes everywhere, empty shelves being restocked."
• "The whole store looks a disaster area."
• "Each time we visit your store it's an absolute shambles."

Product Range and Pricing

Pros:

• "Awesome range of homeward at reasonable prices!"
• "Inexpensive wall art, big beautiful mirrors, curtains, kitchenware and larger items upstairs."
• "They have a wide range of refrigerated drinks for a reasonable price or 2 for a pound and have a good pet range."
• "A brilliant store with so many different variations of items."
• "I noticed that on things such as Simehuman dustbins, their prices were lower than on Amazon."

Cons:

• "It seemed very empty with regards to product, and lacked a good well priced selection of products."
• "All Christmas stock isn't discounted and because of supposedly stock taking half the shop goods are not priced up."
• "They wouldn’t honour the reduce price."
• "Very poor customer service as I was served by the cashier, the wrong description advertise on the shelves was not matching the product that I want to purchase."
• "Only issue I found was that prices were NOT correct."

Customer Service

Pros:

• "Can always park Friendly and very helpful staff."
• "Staff very helpful specially the old boy at the till Micheal need more people like him."
• "The staff are particularly helpful and friendly too."
• "Staff were amazing, from customer service desk staff member Ashriya to the department manager helping us carry the furniture out off display & into the van."
• "Staff member Ash has exerted a tremendous level of patience and customer service with me and my family."

Cons:

• "Would not shop here again. VERY RUDE and some what RACIST!!"
• "Several staff weren't wearing masks properly, just covering their mouth and not nose!"
• "Never enough staff on the tills and mixed attitude on customer service, some great, some wouldn't go back."
• "Service is terrible only two tills working. And o so slow."
• "The girl that we asked was very moody and unhelpful and rude."

Cleanliness and Order

Pros:

• "Better than other retail stores selling virtually the same thing. Toilet facilities are always clean and monitored and can even grab a coffee and a bite to eat in the restaurant."
• "Excellent shop, always some bargains to be had especially household Paint."
• "Staff here are friendly and warm great knowledge base the store is big but kept pristine and clean and organised spotless a great array of products with plenty of choice and great bargains to be had here..."

Cons:

• "The smell coming from the customer toilets was overpowering and the toilets are in desperate need of a refit."
• "Very untidy and dirty upon entering the store."
• "The entrance porch was dirty. There were lots of areas in disarray lots of things not priced."
• "Some unsafely stored stock in the middle of the walkway; a long mirror balanced on a stack of boxes nearly took my eye out."
• "The ladies toilets they were disgusting smelly paper all over the place really dirty."