The Range, Erdington Reviews Summary

Staff and Service

Pros:

• "Its amazing. Till staff are really friendly. It's a good shop over all."
• "Good Staff very helpful, they go out of their way to help you."
• "Very helpful staff upstairs on the seasonal stuff..they didnt have a xmas tree in stock i wanted so the 2 young lads made sure they checked on there system to other stores."
• "Friendly and helpful staff."
• "Phone inquiry reference 4 tier shoe rack and spoke to Emma. She checked and found 1 showing in stock and then went to do a physical check to confirm availability."
• "The lady who served me was extremely helpful."
• "Excellent customer service, all the staff where really helpfull."

Cons:

• "Very unhelpful customer service."
• "Elevators broken down again, not enough staff operating the tills lots of customers waiting 1 till open 4 closed were all the staff on a break at the same time?"
• "Poor customer service and management!"
• "Service was slow and little care towards customers."
• "Absolulty shocking customer service! I am 8 month heavily pregnant, I asked the supervisor kindly if she could quickly serve me as the que was massively long, as I suffer with swollen feet and backache."
• "Customer service is not very good."
• "The staff were not helpful and to cap it all the cashier on the till was so busy doing paperwork at the same time as serving me I felt I was an inconvenience rather than a customer."

Store Layout and Stock

Pros:

• "Not a bad place, sells everything you can think of from cheap tat to expensive household items."
• "Always caters for different occasions easter Halloween christmas ENGLAND memorabilia which is nice to see."
• "Large range of products at decent prices."
• "I tend to find most things I need for home here."
• "Its the biggest Range store I've been in,thus more variety."
• "Shop is well stocked with a wide variety of different types of home furnishings."
• "They sell pretty much everything here. Plenty of choice and decent prices normally too."

Cons:

• "The shop could do with a restructure because its quite unorganised."
• "The store looked quite messy and poorly organised. Items not in right places, and prices hard to find for many items."
• "Disappointed!! Large shop but stock just left on shop floor!!!"
• "Everywhere you looked there was unopened stock in boxes and on delivery pallets!!! abandoned and getting in the way of displayed goods."
• "Shelves we empty, what was on them was just old stock, pallette of Xmas stuff everywhere blocking isles, floor was filthy with stains and rubbish."
• "A lot of things weren’t on the right shelf and had to go hunt a member of staff down to find out what the price was several times."
• "A lot of stock was not priced or was displayed above the wrong price tag."

Pricing and Value

Pros:

• "I got the Boston wool boarder rug from the range it's really good quality I'm really happy with it."
• "Large range of products at decent prices."
• "Quality expectations are exceeded considering the great prices."
• "It's good value for money here too."
• "Fabulous range of goods at reasonable prices."
• "For value for money, the Range is good."
• "Customer service is excellent, the merchandise are one of a kind, prices are good."

Cons:

• "I went here looking for a CO2 monitor, I had been looking to pay around £12:00 for a unit (which I had spotted at several other stores) Unfortunately on this visit the only units available were £26:00."
• "However, there are some things like home decorators item's...paint for example that I think is not reasonably priced."
• "Half of them had a price crossed off. Went to the till and it was higher priced than the retail price!!"
• "products are not reliable, I have purchased recently a copper stone pan which is presented as the ultimate non stick pan but after few weeks my copper pan stick as a normal pan."
• "NEVER USE THIS ONLINE SHOP.ORDERED 4 PHOTO ALBUMS A WEEK AGO.THEY TAKE £4 FOR POSTAGE TAKING A WEEK.THEN TODAY WHEN THEY WERE DUE I GOT A EMAIL TO SAY SORRY OUT OF STOCK."
• "Dissapointed with the home delivery, paid £10 delivery for a £13 item as don’t sell in store, still sitting in collection depot 6 days later."
• "Should be -5 stars, wanted a garden rake so I went and walked to the range at ravenside and wow none in stock."