The Range, Shrewsbury Reviews Summary

Product Variety and Selection

Pros:

• "Lovely big store with a great variety of products."
• "Huge selection of just about everything you could ever want for your home."
• "The Range have almost everything one would require in a property. The prices are most reasonable."
• "The range has everything! I am frequently surprised that they're cheaper than specialist stores for home, kitchen, art, outdoor and a whole range of other things."
• "Love The Range. It's changed around since my last pre-covid visit and they've added an Iceland."
• "A fabulous range of stock from household goods, pet supplies, car care, decorating supplies, craft and office supplies, along with a huge range of pictures, mirrors and wedding decor."
• "They have tons of options in terms of goods available!"

Cons:

• "It's a bit disjointed in the way it's laid out, but if they haven't got it, you don't need it."
• "A shop that sells everything but a bit claustrophobic to all the downstairs shelving towards the right side of the lift and to the right side of store."
• "It seemed very jumble sale like inside the store, not at all bright and welcoming, disappointed with the range of bedding."
• "Sadly very few items were priced and the Shrewsbury shop was a shadow of its former self. Stuff chucked everywhere :("
• "A lot of stock is out of stock. Or there's too much stock, so a bit messy."
• "Nothing is the right price, everything is random."
• "Almost everything in the shop, but quality is not the best."

Pricing and Value

Pros:

• "Decent prices too considering the stuff they sell."
• "Great price and quality."
• "The furniture range is comprehensive and reasonably priced."
• "Prices are competitive with other shops nearby."
• "Competitive prices, lots of parking."
• "I go here all the time. They have just about anything you could need for your home and at good prices."
• "Staff are friendly, prices are in good report to the quality of the items."

Cons:

• "Prices aren't always displayed and minimum staff available to do price checks."
• "Prices not displayed on items and 1 person serving with a queue of 3 deep."
• "Bought a planter, ticket price £15.99, got to the till and it was £19.99. Really annoying."
• "Only downside is that around 25% of the products have their prices missing which makes shopping very frustrating."
• "Often products are priced wrong to intise sale of a more expensive product."
• "Very poor shop- due to lack of pricing throughout and lack of staff within the store to confirm any prices."
• "You will generally find most of your time trying to find prices (due to most products having no/wrong pricing)."

Customer Service

Pros:

• "They also have a nice eating area where the food is very good, on two floors there is also a lift for anyone with difficulty with the escalators."
• "More staff needed on the tills... good range of products at competitive prices and friendly staff."
• "Very helpful staff having initially spoken to Wendy on the phone to track down a rug."
• "However the young gentleman who served us was very helpful and friendly and made us very hit coffees."
• "Our cashier was a lovely lady who was chatty and incredibly helpful."
• "Store staff are so friendly and helpful and their home delivery service is great, keeps me informed of my order via a tracking service."
• "All friendly staff, vast amount of stock with plenty of home décor ideas to choose from."

Cons:

• "A member of staff was unable to tell me if the cafe did more than hot drinks and cake."
• "Arrived at store to collect a click and collect for my sister, to be told the desk was upstairs, could not find anyone who could help."
• "The staff has a few good eggs but also some rotten ones as well, many seem to be stressed."
• "Looking for kitchen scales, couldn't locate them asked a group of staff standing, I assume gossiping."
• "I like the range, wanted blind for window, couldn't get to blinds because 2 staff members decided to put them all over the floor, completely blocking the aisle, I asked for their help, they weren't very helpful, in fact they were rude."
• "The till staff were rude shouting about the queuing system not being adhered too."
• "Awful customer service. Rude lady on the customer service till, blatantly ignored me for at least 5 minutes."