Dunelm Reviews Summary

Staff and Service

Pros:

• "The lady that served me was so pleasant and made sure that I had everything I needed."
• "A big shout out to Lynette for being an amazing store assistant I’ve ever got to meet!"
• "Got exactly what I needed thanks to Michael. He was so helpful & professional."
• "The staff are so knowledgeable, The young lady was so polite and helpful answering our questions about curtain pole and curtains."
• "The two ladies who were working tonight (1/9/23) were absolutely amazing!"
• "The young man that served me we very funny and help. Without me asking he offered to carry the item to my car."
• "Very nice and polite staff who are very helpful."

Cons:

• "I think some new members of staff and not ALL very pleasant."
• "There was hardly any staff member visible to ask any questions... There was also shortage of staff at the till."
• "Huge queue and only three people on the tills."
• "It's not a good experience for me in the Beding department staff, rude, argumentative."
• "Not assistance and very unhelpful person on till very rude always shopped there with no problem before, but don't think I will be rushing back there anytime soon sorry ???"
• "The customer service was terrible because all the women behind the counter were chatting while me and another woman were waiting!"
• "Staff rude and when u apply for a job and u get an interview date and time the manager doesn't even turn up."

Store Layout and Cleanliness

Pros:

• "New coffee shop which is very clean tidy and welcoming with plenty of fresh food."
• "This shop has recently been updated/graded and you can see the difference upon entering."
• "Very clean shop and tidy you can see what your looking for."
• "First time today that we have seen the refurbished Dunelm store at Castle Bromwich, very impressed, much better lay out of all products."
• "The shop layout gives it a clean, modern and interestingly quirky feel."
• "Like this store, its has a good / neat layout, and good signage as soon as you go in the door to find what you want easily."
• "The staff are excellent walking around the store I had good mornings and smiles you don't get that everywhere it's a lovely store bright and clean."

Cons:

• "Lots of Christmas items... why? None of own brand bedding/sheets in stock and not expecting order in store."
• "Refit good but having to walk all the way around through the tills to go out as we hadn't purchased anything, due to the fact that they did not have the sizes we required was difficult as the lady I was with was disabled and I feel there should be a quicker option to exit the store."
• "They are having a re-fit so everything's very unorganized."
• "It was good, had a really good selection of products and we found everything we needed. As it was a sunday and it was busy, it was very untidy and messy."
• "Products all mixed up and misplaced."
• "Poor layout, not how user friendly it was before and no staff caring."
• "The aisles are a bit narrow leading to a feeling of being hemmed in. But it allows for plenty of stock."

Product Availability and Quality

Pros:

• "This place is amazing. We saw a beautiful fire but weren't sure of the measurements... It had a very good reduction on it too."
• "All type of home equipments, mattress pillow blanket etc, kitchen utensils price varies from low to high are available."
• "Best store for a massive range of household items from lightning, bedding, curtains, kitchen wear, Christmas items and many more."
• "Good quality, mid range prices (often cheaper than nearby Range) good haberdashery/sewing dept."
• "I always purchase bedding from dunhelm really impressed with them."
• "Good selection of fabrics and household goods overall very happy."
• "Items are of generally good quality."

Cons:

• "Poor click and collect. Took money online. No notification after the 3 hours stated when ordering."
• "Almost impossible to social distancing, due to number of customers, in the store."
• "It’s also very hot in the store and untidy - a very unpleasant experience."
• "The aisles feel a little small, it would be hard to negotiate with a trolley."
• "Disappointing as the shelves were not being kept well stocked with some items boxes being opened."
• "Do not sell venision blinds anymore,?but HEY they do net curtains made to measure ? Shows where we are going."
• "Such a thing is not possible. I bought a bed cover... a very rude lady told me that she doesn't receive the product back."

Customer Experience

Pros:

• "Lovely cafe."
• "Always a pleasure to shop here, friendly staff always willing to help, just ask!"
• "I cannot speak highly enough of the 'host' lady who helped me."
• "Love Dunelm, love the products!"
• "I explained to the young woman on the door what had happened and she was brilliant, helpful and very friendly and polite."
• "During lockdown Click and collect has been easy, efficient and reliable."
• "Ordered online and used the click and collect service. It was fantastic."

Cons:

• "However at the till the person serving me had a face shield but then proceeded to touch their nose and mouth before picking up my items."
• "There's a free carpark, one or two disabled spaces but over the weekend it's very busy."
• "We used to love shopping in Dunelm...but not since our last visit. We were treated like criminals just for trying to use giftcard."
• "Numbers of large shops BUT just 3 hours parking."
• "Service without a smile....is it any wonder everyone is opting to shop on the internet."
• "Worst experience. Went in on Saturday to buy a rug. The attendant said he would take it to the till for me. When I got there he had sold the rug to someone else in error and they didn’t have any more In store."
• "Disappointing Click and collect experience... shocking stock management system that allows customers to order items that are not in stock."