Martins Renault Reading Reviews Summary

Customer Service

Pros:

• "The front of house staff at Martins Renault Reading are excellent and make sure a customer feels looked after."
• "Most recently, Simon in the Martins Service Department went out of his way to help."
• "Good customer service, kept car for me for a couple of days due to work commitments."
• "Dan was an excellent executive. He kept me informed at every stage of the delivery and process."
• "Peter L'anson was a great customer service agent, tenacious about getting the business."
• "Shane Huntley helped me through the whole process of getting my new Clio."
• "Shane was welcoming, friendly and helpful and answered all our questions."
• "Peter l’anson was helpful, very experienced, but very relaxed."

Cons:

• "I'm sure the service itself was fine. But booking it was difficult."
• "Spoke to the sales manager about arranging a test drive, promised a callback the following day and no call received."
• "Service: I informed that there was a light that wasn’t working but was told to don’t worry because it would be checked. Result: dirty car, light that I had informed still wasn’t working."
• "Went in for service and inspection of bumper damage. Asked for proper quote, still waiting."
• "Booked an MOT online over a week ago, received an email saying someone will call to confirm, they never did!"
• "Not impressed with the customer service! Booked an MOT online, they said there was no MOT booked because they missed the online booking!"
• "Unfortunately I was involved in a hit and run so was in desperate need of a car ASAP. Felt deflated leaving each one, until I stepped into Martin’s Renault!"
• "Less than a fortnight from first sight of car on forecourt, whilst driving past, to taking possession. Thanks to Shane for guiding me through."

Car Service and Maintenance

Pros:

• "The car service guys are brilliant."
• "Despite having the delivery of my new Stepway delayed several times, we are happy with customer service."
• "Good place nice service easy to park at but hard to get out of."
• "Peter I’anson was extremely helpful. He took me out on a test drive and clearly knew his way around the Zoe."
• "Peter was great. In these modern times the time between ordering and taking possession of a new car is much longer than it used to be."
• "Martins are a great company to deal with, they’re efficient and helpful."
• "Peter L'Anson was absolutely fantastic from start to finish."
• "Peter I’anson has been amazing. He was so helpful when I collected my Dacia Stepway."

Cons:

• "However, at a recent service I was informed it was urgent that all my brake pads were changed on my 2019 Kadjar, as they were 90%+ worn and that they could do the work for a mere £1100.00."
• "I have just bought a fantastic Sandero Stepway and very, very happy not only with the car, but also with the Sales Executive Peter L'anson."
• "Not a good Car Service Centre. I went to get my fully electric car serviced. They returned the car within 2 cars but didn’t wash the car."
• "Even though I had bought a 3 year service contract when I bought the car from new my car reminded me of service 1 month after it ran out and had to pay for service."
• "New renault zoe nothing but problems that martins can not sort out bad rattles sat nav problems rear camera problems drivers door problem now heater vibration through steering wheel."
• "I am very pleased to get my partners renault clio back after my local garage couldnt find the fault of cutting out but i sent it to martins renault where it has been sorted."
• "Took our Dacia Duster for a service and brake fluid and air and pollen filter replacement, they also carried out a 34 point check on the car."
• "Pleased with the service and the polite staff who took the car in and went through the details, service was fine only disappointment was i thought that i would be having the car cleaned and hoovered."