Address: Ash Rd, Aldershot, GU12 4HD, United Kingdom
Phone: +441252367300
Rating: 4.6
based on 126 reviews.
Customer Service
Pros:
"Fantastic service and showroom."
"Stephen Puttick was helpful, friendly, & accommodated us with his patient & long suffering attitude."
"A good experience from test drive to ordering, Andy W was very helpful and pleasant."
"Very happy with the service received."
"John has been excellent with regular updates and very professional highly recommend you pop in if you need any guidance or support with finding a new car."
"Her professionalism was first class, and SMC should be very pleased to have her on the team."
"Geoff did a wonderful job in matching me with the correct car; was not pushy at all and answered all the questions I raised."
Cons:
"Steve and some other guy were so rude to my father in law."
"They handed my car key cars without no explanation. No communication, no apologies and no further explanations."
"The salesman was not interested in me and had 0 passion and very little knowledge about the car."
"Almost overcharged me if I didn’t point out that I have a service plan in place."
"Kyle was particularly unhelpful, and almost gloatingly attempted to hold me to ransom for £299 for a service!"
"Worst customer services I have ever experienced and never call back or respond to emails."
"Called to say car was ready to collect turned up 1/2 an hour later to be told it was still being cleaned and then the man couldn’t find my key so waited over 1/2 an hour very poor service."
Car Purchase & Delivery
Pros:
"Me and my partner have brought the Renault arkarna, and honestly can not fault the car nor the staff."
"Best dealership around. Just purchased my 6th Renault (Captur this time) from SMC Aldershot."
"Purchase of new Renault Austral... Everything was smooth and drama-free from test drive to order to delivery."
"I ordered my car at the end of February and my sales executive explained there would be a wait and I was kept informed almost every 2 weeks on the updates."
"We received regular updates on the delivery date for the car and the handover was excellent."
"Andrew was exceptionally knowledgeable and helpful, kept me informed on progress during the production period and facilitated a trouble free handover with excellent induction."
"This week we were able to collect our car, over a week early which was a huge bonus."
Cons:
"Delivery of car was 6 weeks after anticipated but this was not his fault."
"When it came to talking about figures I was told that he had approx figures and I could only get the actual price once paying a £500 deposit."
"I will not be making any more purchases from SMC Aldershot without doubt and will likely try and avoid SMC in general as a result of this experience."
"The wait for the new car was longer than expected- ordered Autumn/winter 2022 for delivery March 2023 - actually arrived late August 2023 and collected September 2023."
"I will never ever buy a Renault car ever again and not from this garage even if they changed their business name."
"Let me just explain that my poor rating is nothing to do with the vehicle in question, or the PCP plan offered, this is solely due to how SMC Aldershot went about the part exchange part of the deal."
"If it was possible to give 0 stars I would."
Service & Maintenance
Pros:
"First time servicing my electric car. The service was great and the person collecting my car was really friendly."
"The complimentary valet was also welcome."
"Everything went smoothly without any problems."
"Good customer service, speedy and offered a good price on my part exchange for my old car."
"I have used them for years! I’m disabled and they kindly pick up and drop off my car."
"Excellent customer service."
"As always prompt, efficient and reliable service, car cleaned and valeted on return."
Cons:
"Also didn't have time to fix the other rattle the car had developed. Not good."
"Work was completed as expected. Service personnel could have been friendlier."
"Rang 4 times and put on hold for over 10 minutes each time to service department, to then get put on to an answerphone."
"They refused to take responsibility for an overtightened wheel bearing, had no interest at all in physically assisting whether it was their fault or not."
"Left a message the 4th call, but 3 days later, still no reply!!"
"Three times I requested a return call and not once did anyone bother to call back."
"Not good comms. 3.5 hours waiting for a service booked as a wait."