"Really good for a 'Big Sainsbury's'. Plenty of parking, even during peak hours, and a great selection across the store."
"Yeah it's great, the selection of Baking products is fantastic, I enjoy baking bread and pies, and Sainsbury have fantastic stock always available."
"Picked up a few really nice Christmas presents in their online sale, some great PJ's really well made."
"Be sure to use a Nectar card, as you can save a significant amount with special discounted Nectar prices on some items."
"Great for items that can be hard to find in other supermarkets, e.g. fish pate, Macsween haggis, Lavazza coffee, Biotiful kefir."
"Always well stocked with a variety of fresh, frozen, and tinned products."
"Plenty of food staples and stocks, loads of fresh fruit and veg. Efficient check outs, everything you need and expect of a good supermarket."
Cons:
"Today a large proportion of the chilled displays were empty/ blinds down! Unsure why."
"Not normally included in my shopping venues but was looking for some womens trousers for my wife, the selection on offer fell well short of what she was looking for."
"On many occasions the shelves are half empty & basic item like sparking water, vanilla slices, butter etc are out of stock."
"queued outside to find virtually no customers once inside, poor availability but plenty of staff floating about doing nothing besides having a chat."
"This supermarket has changed for the worse. Since the expansion of the self serve till area, the main tills have been reduced and was no one working on them."
"Been in this store over last 3 days. Basically there was very little in the way of any meat fresh or frozen. No bread, milk, toilet roll, delhi counter was closed yesterday."
"Not sure what's happening with supplies at Sainsbury's but stock on a lots of items seems low or they are out of stock completely."
Customer Service
Pros:
"Good clean store. Always find that the staff are helpful polite and knowledgeable when I get lost."
"Staff very friendly."
"The staff are lovely, the store is always clean and tidy there are no food cages blocking the isles."
"The lady at the checkout was wonderful, so patient whilst I unloaded the trolley, and very sociable and professional whilst going through the check out process."
"Amazing staff very friendly helpful nothing is to much trouble when you ask where a item is they actually take you and show you."
"Good people work here, very helpful always got a smile to share."
"Such a lovely store, a polite young man named Josh helped me use the self check out machine when I got confused and was so helpful."
Cons:
"This shop is horrfic on customer service. Really bad rude staff."
"I then went to the customer services desk who can't in any way service customer needs."
"Whilst waiting in a queue for a till, after being in the queue for approx 3 minutes the till operator asked the lady in front of me to put the closed sign on, and refused to serve me."
"ALL SAINSBURY'S ARE THE SAME. THEY DON'T CARE ABOUT DISABLED PEOPLE."
"I will never set foot in any Sainsbury's ever again, after what I experienced here."
"there is a lady manager... she was so arrogant."
"What a joke of a store. Massive queues at the 2 checkouts that where open no respect or care for people with limited mobility who have to stand in the queues."
Shopping Experience
Pros:
"Well controlled in the amount of people in store. Pleasant shopping experience."
"Sunday 315pm, no queues!! Just walk in, just like the old days!! Plenty of stock to choose from, always immaculately clean and plenty of helpful staff."
"Best visited in the evening when it's quieter - it can get rather busy during the day, especially the car park."
"As always easy to park on a sunday and had everything I needed and with a voucher to redeem through nectar points a great saving on my shopping bill too."
"Easy shop to get around, Staff are very friendly and if you're finished with shopping the you can go to crystal peaks which has a variety of different shops to visit, with popup shops around so there is always something new to look forward too."
"A nice place to shop. Good range of products. Wide isles. Friendly staff. Always have a nice selection of ladies and childrens clothing."
"The crystal peaks store is very easy to get to, free parking, friendly and helpful staff, on the whole a nice shopping experience 👍"
Cons:
"Went in to cafe told that they don't do pouch egg with anything bit poor these days the by the time we got the breakfast we had drank our coffee it took about 20 minutes to get it very poor 4 out of 10."
"It's still a pretty sad place to shop. The cafe is useless now, so don't visit it anymore."
"All in all I have become more and more disillusioned with Sainsburys at the service your store provides."
"Long delay at till because supervisors did not assist in removing security device from previous customers purchase."
"Very disappointed to hear a member of staff supervising the queue at Crystal Peaks store today loudly telling customers not to worry about the new guidelines re wearing of face coverings in shops."
"Went before Christmas told by female security had to put a mask on before I could go in I am asthmatic and do not have to wear one but she still said I had to put one on."
"I hate the fact that they have reduced manned checkouts and now expect us to do it ourselves."