Address: 7-9 Cannon Ln, Tonbridge, TN9 1PP, United Kingdom
Phone: +441732365738
Rating: 3.4
based on 251 reviews.
Parking Charges
Cons:
"Beware!! You will be charged for parking here."
"£100 fine 🥺🥺"
Service and Staff Attitude
Pros:
"The service is excellent even though MANY people come for that tasteless food."
"Staff were friendly enough."
Cons:
"They do not deserve a single star, staff are rude."
"Completely ignore customers wanting to pay at the till."
"Waited 20 minutes before leaving without being seen."
"Made staff aware we would like to pay with cash several times but were totally ignored every time."
"Staff seem more focused on the drive thru and restaurant customers have to wait ages."
"Rude managers being rude to the staff standing there barking orders at them."
Order Accuracy and Management
Pros:
"Clean place, good loos, polite staff, decent service."
Cons:
"Second or third time in a row now, missing items in my order."
"Always long queues and waits and several times in a row items missing from my order."
"Whenever I visit always have to wait ages for my order, the self service machines receipt never work so don't get your order number at times."
"Every time I get told to wait at the next window to be forgotten about."
Food Quality
Pros:
"Food was good."
"The coffee is always well made and tastes great."
Cons:
"Machine didn't give us a receipt and table service wasn't available. We waited 15 minutes for our food which was barely lukewarm and had items missing."
"McDonald's has a very limited menu, I tried every different burger but nothing caught my attention, it's either bland or just nothing."
"The atmosphere is disgusting, I am sorry for using harsh language."
"The food is often quite dry which is odd for the, usually consistent, McDonalds restaurant but somehow the food here just isn't usually up to standard."
Wait Times and Efficiency
Pros:
"Service can be hit and miss here, sometimes the food is served quickly."
Cons:
"All they care about in the drive through is their timings."
"Wait time can be between 5 and 20 minutes after you have paid."
"Unbelievably slow, I know they have lots of orders what with the drive through, deliveroo/just eat orders etc but it just seems chaotic."
"When you do get your food it literally has been slapped together, no care taken and ingredients missing."