Morrisons Reviews Summary

Store Layout & Facilities

Pros:

• "The store is well laid out with spacious aisles and it is definitely a 'One stop store'."
• "Parking is nice and spacious too."
• "Better than many in the chain, wide aisles, good lighting, plenty of genuine offers, clean toilets."
• "Light and Airy store always stacked well with the products it sells."
• "A good sized supermarket with ample parking spaces, a cafe, toilets and all the usual supermarket services."
• "Large Morrisons with car park, produce area is amazing and the rest of the store is very well stocked."
• "Nice clean tidy store with a great range of products."

Cons:

• "Really gone downhill recently. Freezers and fridges not working or dripping and generally empty shelves all round."
• "Too many shelves empty, aisles full of trolleys at 1100, and almost no fresh sandwiches - not delivered yet!"
• "The fridges are now out of action after weeks of next to no frozen food, they never seem to have organic milk anymore."
• "Quite small for a supermarket and often seems to run out of some items."
• "The aisles are narrow and that coupled with the fact that the aisles were still partially blocked by pallets and staff trying to replenish the shelves makes navigating your way around the store an absolute nightmare."
• "Considering the store wasn't very busy it was a bit disappointing to see so many empty shelves."
• "Displays and layout not so good when you consider the vast space."

Customer Service

Pros:

• "I want to praise particularly Marion, who is usually working on the self-service tills. She is always so friendly, helpful & cheerful."
• "I shop at Morrison's regularly & most of the staff are pleasant."
• "Thank you very much to Matt for your excellent customer service you are a credit to the store."
• "The Morrisons colleagues are always friendly, polite and helpful."
• "Staff are always very helpful and pleasant. Nothing is too much trouble for them no matter how busy they are."
• "Staff helpful and polite."
• "Friendly, helpful staff."

Cons:

• "Didn't have a good Customer experience today when I visited this store."
• "When you do get someone to speak to at customer services, I found her to be rude and confrontational rather than helpful."
• "Staff were helpful although one did shout out 'there's only 3 of us'."
• "The staff at the cigarette kiosk need to look around occasionally when shelf stacking to see if there are any customers who need attention, I waited absolutely ages."
• "Rude staff, i have a social anxiety disorder so if you can maybe not be so snappy and dismissive when i dont understand something it would be much appreciated."
• "Empty shelves on a Saturday lunch time, waited quite a while at the self scan tills due to lack of staff, who when did turn up definitely made us feel like we were a bothering them."
• "The staff that I encountered were sour faced and none too keen to help."

Product Availability & Pricing

Pros:

• "Find some good deals here so I always come out spending more than I planned to lol."
• "The supermarket seemed fresh, clean and well stocked."
• "Good range of products and not overpriced."
• "A great range of products, reasonably priced."
• "One of the better supermarket out there. Excellent selection of meats, cheese's, seafood, breads, baked goods, frozen items and alcohol."
• "Always some good reduced produce late afternoon."
• "Morrisons always have great fresh produce on offer."

Cons:

• "We are disappointed that quite a few items are not stocked the ones that are on special offers."
• "Only went as it was on our way home. They didn't have much of what we wanted.. what supermarket doesn't stock breaded poultry ha ha.... Was expensive too.... Won't go again by choice."
• "Need more staff stock levels are poor had a lot of gaps promotion stock was poor department under staff one fresh department produce bad not a good experience shopping in the hadleigh Morrison's."
• "Too many empty shelves and the bakery very rarely has cranberry and pumpkin seed loaf I want even at 9 am."
• "It was one of the worst experiences of my life lots of empty shelves and spaces for stuff."
• "Empty shelves, fresh veg was very sad indeed, hardly anything."
• "This supermarket has gone down hill in recent months. Today many items were unavailable."

Cafe & Additional Services

Pros:

• "Had a lovely cup of coffee and a sandwich in the cafe before starting to shop."
• "Friendly helpful staff, cafe fair menu, good prices, fish & chips delicious."
• "Quality food in a lovely restaurant served by friendly enthusiastic staff."
• "Very good on price and we had two adults meals therefore two children's meals for free."
• "Can now pick up DPD parcels from here. In store pharmacy is useful."
• "Great service Used the click and collect service on the day before Christmas Eve."
• "Always easy to park, I visit each week for a large shop, 95% of list ticked off."

Cons:

• "The cafe hardly has anything that is on the menu, this is a constant issue that is never addressed and extremely irritating."
• "We visited to go to the cafe for tea at 5pm. This is severely understaffed."
• "Came on a Sunday - they barely had any hot meals, coffee machines not working, very slow service."
• "Review for café - Food and drinks quite nice and good value, but disgustingly dirty seating area."
• "A very bad experience with Morrison’s. Not only are they disorganised, my delivery’s were 2 days late and half of this were missing."
• "Cashiers were more concerned with talking to people they knew rather than attending to the customer."
• "Went to have lunch before shopping. Ordered 2 lasagna, told there was a 40 minute wait,no problem. After 45 minutes I enquired about our meal...they had got burnt."

Safety & Cleanliness

Pros:

• "They've done well to adjust to the covid restrictions. There is a cleaning station at the entrance and a colleague offers to clean the trolley for you."
• "Security guard checking everyone was masked."
• "Excellent customer service, to help prevent the spread of covid 19 - shopping trolleys are cleaned after every customer and staff are wearing visors."
• "The store seemed clean."
• "The toilets were clean and suitably equipped."

Cons:

• "Judging by the state of the few trollies by the entrance, rotten bananas and other general dirty rubbish, I can’t imagine that they can be bothered to keep their store clean for us."
• "Went in today 12th Feb. Too many people being allowed in at a time. Where is the security on the door clicking us in and out? Felt very unsafe as many people seem to be unaware that there is still a pandemic."
• "The toilets are dated with a mild but definite urine aroma to them."
• "Review for café - Food and drinks quite nice and good value, but disgustingly dirty seating area."
• "Not a good experience, fire alarm went off. No one knew or told what was going on, everyone had to get out the store."