John Payne Blackheath Village Estate Agents Reviews Summary

Professionalism and Communication

Pros:

• "I have found John Payne supportive, communicative and professional."
• "Karen was fantastic from start to finish."
• "We couldn’t have expected more from an estate agent. Communication was excellent."
• "Sue was always reachable and kept me up to date right up to completion."
• "I can't recommend them enough. From the outset they were highly professional, meticulous in terms of communications."
• "They obtained 3 offers within first 2 weeks of the property go live on Rightmove for us."
• "Rebecca Davies managed our move and from our initial conversation was really professional."
• "Very professional, friendly and helpful from start to finish."

Cons:

• "Today I received a very unpleasant call from one of the estate agents. She was unhelpful and condescending."
• "The rudest staff. I called to say I wanted to view a property with another interested party, was treated with unmatched arrogance."
• "You will be chasing them for weeks to send you back your deposit without response."
• "We had a lovely meeting when we viewed our rental property. Unfortunately this wasn't the standard that was upheld by the property managers."

Efficiency in Sale and Purchase Process

Pros:

• "Karen was very proactive in finding us a suitable buyer and in smoothly facilitating the progression of both our sale and purchase."
• "Will and Sue have been excellent and have made the process of buying a house as hassle free as possible."
• "The John Payne Blackheath team was super helpful and very engaged throughout the entire sales process."
• "The team at John Payne Blackheath gave us an excellent service from initial valuation to managing the whole sales process."
• "We cannot speak highly enough about the service received through John Payne in both our sale and purchase."
• "Richard O'Toole and William Yeardley at John Payne’s Blackheath office dealt with the sale of our house during the unprecedented challenges of the global COVID pandemic, culminating in a successful sale."
• "Thanks so much to Will and Richard and the whole team at John Payne for making the buying experience as straight forward as possible!"

Cons:

• "After that I received a call from this agent informing that they accepted another offer on the instructions of the landlord."
• "Dreadful steer clear. Tried to railroad aged person into selling without having been given the instruction."
• "You will also get unexplained deductions by them not the landlords."

Knowledge and Expertise

Pros:

• "Karen, as her colleagues, has extensive understanding of the community, the area, its attractions."
• "John Payne are clearly the leading estate agent in Blackheath. Their involvement was essential in ensuring the completion of my property sale."
• "From the first meeting, William's unrivalled knowledge of the local market was evident."
• "Richard O'Toole and his team have vast experience, local knowledge, and work very hard to match sellers and buyers."
• "We highly recommend John Payne Blackheath."

Cons:

• "Our property went under offer within a week of going onto the market, two weeks before the EU Referendum... It took almost another year to sell."

Customer Service and Support

Pros:

• "Buying a house can be very stressful, both emotionally and practically. Karen took a lot of this load off my shoulders."
• "A great branch. They looked after us so well and held our hands through some challenges in the buying process."
• "The team is very professional, they get back to you when they say they will, they keep you updated at all times and aren't afraid to give you bad news and honest feedback."
• "Rebecca Davies, was a considerate and caring professional who made my recent move as smooth as I could have ever wished for."

Cons:

• "Very unhappy with John Payne Blackheath who recently sold my property, especially Will Yeardley! Due to very poor solicitors on the buyers side it became frustrating getting the sale across the line."
• "We cannot thank her enough for the support she provided during this period."
• "Great service. Staff always helpful and patient and help you with any queries you have throughout the purchase process."