Connells Estate Agents Watford Reviews Summary

Professionalism and Responsiveness of Staff

Pros:

• "Monty was super helpful in talking us through the details of our first rental property."
• "Excellent representation of Connells from one of your staff - Monty. Efficient, prompt and clear regarding setting up the viewing."
• "Monty was really nice, caring and capable. He quickly understood our situation and provided dedicated support throughout the process."
• "I have received excellent and efficient service during my move from Krish and Monty at Connells, Watford."
• "Connells Watford had provided amazing service for renting a flat. From contacting them to viewing and finally moving was very smooth."
• "I cannot recommend Connells Watford highly enough, especially Monty who rented my flat in less than a week."
• "Thank you Connells. I bought my flat through them in 2006 and so selling with them was a great end to my time in Watford."
• "My experience with Connells’s Watford has been simply fantastic. They have provided me with a very efficient and reliable service."

Cons:

• "I find them really rude and incompetent. I lived in a property managed by them which I received with lots of damage and mould."
• "Put a holding deposit down, signed tenancy holding forms, all referencing was completed and approved. On the week of the agreed move in date Connells called to say that the landlord wanted to give the property to his friend instead."
• "Dishonest and hard to contact. Will come in and overvalue the property so can charge you higher fees."
• "The Connells Watford Parade branch worked hard to find us a good quality tenant - 4 stars. A word of warning, the property management service which is run separately from the branch, has been consistently inept - 0 stars."
• "Appalling service from the previous lettings manager - Simon Beazley and now his incompetent replacement - Rubel Rouf. Do yourself a favour, landlords, tenants, vendors and find another company."
• "Had asked Connells to give me a valuation and asked their fees over the phone, but they won't tell you their fees.. just tell you it depends which service.."

Support and Assistance During the Process

Pros:

• "The rep from Connells (Monty), was super helpful and professional. We've dealt with other agents in the past but Monty was really first class."
• "Received an amazing and caring service from Connells. Lori was our lettings negotiator and she was extremely helpful, supportive and understanding to our circumstances."
• "Amazing service. Unbelievable support. We were having trouble with the previous agency in paperwork. Connells agents; specifically Lori McCann totally understood the situation and helped us out with everything."
• "After purchasing a property a year ago via Connells, my circumstances changed and I have now had to resell the property. Before the property was even advertised on the market, Kyara managed to get me an asking price offer on the first viewing!"

Cons:

• "Very bad and frustrating experience!!! When first moved in everything was very smooth thanks to Kris at Watford brunch that was very helpful. Few days after I moved in Connells decided to move the electricity to a company they desired without letting me."
• "I was about to rent a 3 bed from Connels. Right from the beginning of the referencing they gave me a lot of hassle."
• "My experience with Connells Watford Property Management has been extremely disappointing. Although they were quick to secure a tenant they have since been completely unresponsive to calls and emails."
• "Completely shocked by the behaviour of this agency. As two working professionals we decided to take advantage of the Jubilee Bank Holiday weekend to do some viewings for a new place to rent."