Sulets - Student Accommodation Leicester Reviews Summary

Customer Service

Pros:

• "Emma, who works with Sulets helped me a lot with sorting out my accommodation and helped with my guarantor contract for the Queens court 3 bed flat accommodation."
• "The service was excellent, I can easily book and secure my room way before I start my study."
• "Emma provided great support too by staying in contact whilst processing our room booking which has been very helpful and reassuring."
• "Received fantastic customer service from Emma who was very friendly."
• "Updates and communications have been prompt and easy to access."
• "Sulets are very good at communicating with their tenants and act quickly on any requests you may have."
• "The customer service that Ruta provided me with was impeccable since she was very kind and always answered all of my questions quickly and thoroughly."

Cons:

• "Where is your customer service when the keys for a student going to Leicester University has to travel to Demontfort which is an hour's walk away from the actual house being let."
• "Messages that would take a week to be responded to if at all (plus the many many missed calls made to agents)."
• "Don't bother trying to call their out of hours emergency contact, they won't pick up."
• "They do not adhere to student finance timetables, which make payment dates extremely hard to cater to."
• "They're just as bad as every other student estate agent."
• "They are slow with replying to emails."
• "They haven't replied to any emails asking where our deposit is for this final year."

Property Quality

Pros:

• "A nice, cosy house, very good location as it is close to the University and just a 20 minute walk into town."
• "The property I stayed in with Sulets was excellent, the facilities and building was well maintained."
• "All their properties are vetted and have to reach a high standard."
• "Overall the property was a great location and condition."
• "The flat was clean and tidy on arrival."
• "We got a really good property and it was furnished and renovated before we moved in."
• "The landlord is very helpful."

Cons:

• "The house was very poorly maintained."
• "Lifts are broken 90% of the time and the other students cause the fire alarm to go off every other day sometimes."
• "When I first moved in I noticed the many issues about the room. The overall condition was poor and filthy - there was mould growing in the bathroom."
• "So much black mould that we would all regularly become sick."
• "Had a lot of problems with my house as there are many things not working or broken."
• "Laundry machines are dirty or need maintenance most of the time, facilities and equipment are outdated and most of the time dusty."
• "They rent unmaintained houses and then make up that the students did the damages."

Staff and Support

Pros:

• "Most importantly, he is amicable and friendly."
• "His responses are quick and he goes the extra mile to help."
• "The staff were always on hand to help us out with any issues."
• "Charlotte has been patient and friendly with us and has fixed our problems very quickly."
• "Their teams are fantastic and provide quick support for issues."
• "We have had a few issues with the house, broken appliances and issues with hot water but Tsitsi and the rest of the team have been amazing with getting things sorted as soon as they can."
• "The management officers, specifically Ruta, has been tremendously helpful."

Cons:

• "Sulets are ok, they're generally good for a lettings agent but if you have any problem then they just don't bother to fix it."
• "Horrible service and not reliable at all."
• "STAY AWAY."
• "They were so nice and facilitating during contract signing but after that it mostly went downhill."
• "Please, for the sake of your own sanity, find a non sulets property."
• "They are poor at replying to emails, they are poor at fixing issues with regard to house condition."
• "Sulets put my life in danger and have inconvenienced me many times."

Booking and Contract Process

Pros:

• "I wasn't sure how smoothly it would go until I spoke to Emma Godsell."
• "I am really happy with service from Sulets and really looking forward to move in."
• "The process of finding a house was easy and straight forward thanks to Sulets."
• "Jake was a great help to my flatmate and I, really understanding and able to answer all our questions free of judgement!"
• "It was really easy to book with them and Emma was so so so helpful with the whole process!"
• "The booking process was done super fast and was really easy to understand."
• "I booked my accommodation with sulets and it was an easy quick and clear process."

Cons:

• "After having made 3 payments everything was fine. Then in December they e-mailed me a random contract saying 'here are the amendments and please sign it'."
• "They will tell you that the new sofas are coming for an entire year and then at the end of your stay they will take your entire deposit."
• "They advertise no deposit, but expect you to pay for a month you are not in the building and without keys."
• "It took 4 draft contracts because someone got numbers wrong, finances wrong or other fundamental parts wrong."
• "DO NOT RENT FROM SULETS They have proven this year that they do not care about their students and giving them one star is too generous of me."
• "Moved out of my house in June, I didn't receive my deposit till September as they didn't protect our deposits."
• "SULETS Letting agent verbally misrepresented move in dates and requirements for move in, and didn't send rent payment information required for the move in."