Danetti Reviews Summary

Product Quality

Pros:

• "The ones we have that are 4 years old are still in excellent condition."
• "I am really impressed with the quality of Danetti's furniture."
• "The bench I have received is lively, nice quality."
• "Very impressed with the quality and look of my dining table."
• "Both stylish and sturdy and excellent quality."
• "Quality of build very good all in all very pleased with my new lift up bed."
• "The quality is superb, and the delivery is second to none!"

Cons:

• "After less than 14 months in use, the cover that the Danetti team recommended to protect the set has split in 2 x areas."
• "I am disappointed with the cover as it has only been in use for around 8 months and it has a very large tear (poor quality)."
• "The faux leather on the dining sofa I have purchased has started to peel off."
• "The quality of the bedside table I ordered was average, not worth the £219 I paid."
• "Had 3 items arrive damaged. One was replaced and the replacement came damaged also."
• "The bed itself has been creaky & making odd noises after only one month."
• "The faux leather on the bench has started to crack and peel away and is badly deteriorating."

Customer Service

Pros:

• "Delivery service was great too, lots of communication as to delivery day and a call when they were on route to us."
• "Clive provided us such a brilliant and personal experience when we went into the store."
• "Customer service was great too and they sent me a fabric sample before so I could match them to my curtains."
• "Great communication from customer services and prompt delivery."
• "An absolutely lovely lady from customer support has responded to my review and taken my concerns seriously."
• "Emilie at Danetti customer services who has successfully responded and resolved my issue."
• "Really happy with Danetti’s customer service. From ordering to delivery the team are so helpful."

Cons:

• "I would not order from them at all to save the headache of dealing with the staff that work here."
• "Terrible customer service. Do not buy from here."
• "In the end the customer service team began to ignore me and I’m left with a bed I can’t sleep in."
• "Kept getting conflicting information, one person was telling me products were out of stock and another that it'll be delivered by end of July."
• "Communication was poor and I had to chase up."
• "Absolutely terrible customer service, responding after weeks and constantly requesting additional items in an attempt to put the blame on the customer."
• "Their customer services team were incompetent and apathetic."

Delivery & Assembly

Pros:

• "The price was great and delivery was extremely fast (about 3 days) and assembly was very straightforward."
• "Delivery was quick and parts well packaged."
• "Delivery went ahead exactly as planned and the stools were in perfect condition."
• "I was kept informed of delivery day and times from the get go."
• "The table was delivered within a few days of ordering and arrived really well packed so no chance of damage in transit."
• "Great service from Danetti and their delivery provider."
• "The delivery drivers kept me informed when they were en route."

Cons:

• "Only 2/3 parts came in the delivery and I had to contact Danetti to arrange the 3rd part of the delivery."
• "There were long lead times on all item including the cover that were a 12 week wait."
• "After 5 months of waiting I still do not have my full order."
• "I waited 9 months for my bed to arrive, I would contact them weekly and they would just fob me off saying a new date each time."
• "Delivery date has been exceeded 3 times now after ordering 10 weeks ago."
• "Once delivered 2 out of 4 chairs were damaged."
• "Delivery was set for Tuesday but the items did not arrive until Wednesday."