TGI Fridays - Basildon Reviews Summary

Service

Pros:

• "Our server was very helpful and polite."
• "Waitress was friendly and helpful, couldn't fault her."
• "Our server Emma even went the extra mile and made balloons for the kids."
• "Emma our waitress gave us a great service. Made sure we had a good flow of drinks and checked in on us to make sure our food was good."
• "The manager and waitress (Charli) could not have done any more and went over and above to make the experience a special one."
• "Jamie, our server, was great. She was attentive and personable."
• "Our waitress Jennie was very attentive and friendly, making the evening a great experience."

Cons:

• "I'm at a loss to how someone like that is a manager."
• "Food was fantastic, service on the other hand was extremely poor."
• "It took 15 minutes to order a beer at the bar. 20 minutes to get our table. 90 minutes to get our food, and it barely had flavor."
• "Booked a table for 7pm, still stood at bar waiting to be served after being ignored by the rude barman for 20mins."
• "The service left much to be desired, as we found ourselves having to prompt the staff to take our food and drink orders."
• "Not enough staff. Really slow service."
• "Waited far too long to be asked if wanted any desserts or another drink so we didnt bother."

Food Quality

Pros:

• "The food is just fantastic very tasty."
• "The vegan burger was very tasty, will definitely be coming here again."
• "Food was really tasty and for a busy Sunday night it arrived after a reasonable wait."
• "Love TGI Fridays. I would suggest getting anything with their Jack Daniels glaze."
• "Started with some brilliant chicken wings, haven't had hot wings as good as this since Chili's packed up and left the UK."
• "Super quick service being a Friday night, kids meals bought with starters, all hot and tasted good, no waiting for drinks, these were bought out within 5 minutes of ordering."
• "Food was great, had the sesame strips and brownie for dessert. Very tasty."

Cons:

• "We came for our friend's 40th birthday and it wasn't the greatest if experiences."
• "It's a shining example of a chain restaurant gone rogue."
• "I just thought the food was mediocre nothing special."
• "The food order came out wrong and the burgers wasn't hot on arrival at the table."
• "The food really didn't seem to have much flavour and was served lukewarm, orders were wrong."
• "Chicken strips were like nuggets and not worth the £9+ you charged."
• "The ribs were blackened and dry, the corn on the cob had dried out so much it looked like popcorn kernels."

Atmosphere

Pros:

• "Visited here with family recently and although it was quiet, the atmosphere was enjoyable."
• "Great place for a romantic meal or get together with friends or for birthday celebration meals."
• "Very big restaurant, very packed, and very noisy with lots of kids sounding off - perfect if you need that sort of environment."
• "An absolutely fantastic restaurant. Me and my partner come here at least one a month."
• "A very popular restaurant, which is not always easy to get into."
• "Good atmosphere."
• "Lovely atmosphere."

Cons:

• "Absolutely horrible freezing cold cramped... food which was mediocre at best."
• "Slow service, tightly squeezed restaurant, car parking was poor."
• "Floors, tables, chairs all sticky and horrible, the whole place needs a good refurbishment."
• "service was okay although staff didn’t seem happy to be there."
• "While it can be loud at times, the overall atmosphere is fun."
• "It seemed rather an old concept now, decor looked so dated, could do with a huge freshen up."
• "No atmosphere."