TGI Fridays - Romford Reviews Summary

Service and Staff Attitude

Pros:

• "The staff were upbeat, helpful and very friendly."
• "Our waitress was attentive and friendly."
• "The staff were very helpful and polite."
• "The waitress we had to start with that took our orders and the two amusing people at the bar as we left (around 6PM) - you really did make our day!"
• "The waiter and manager were great and fully understanding of our concerns regarding the food."
• "Waitress was very friendly and curteous, drinks came in good time."

Cons:

• "Waited over an hour for our mains. We had to keep flagging down waiters to ask where our food was."
• "I had to serve my family myself because the service took so long."
• "Waiters were lovely but clearly understaffed."
• "The service was very mediocre however. It took just over an hour to receive our mains, it took another hour for the plates to be removed."
• "Staff just didn't seem to want to approach people at the tables and all hid by the kitchen."
• "Absolutely terrible service. Took 30 minutes to get served. 40 minutes for food to arrive cold."

Food Quality and Taste

Pros:

• "My avocado stake salad was really fresh and tasty."
• "Food was shocking - ribs were dry even with sauce, burger was so tough."
• "Other half was decent!"
• "Beautiful and delicious food. I ate a full ribs rack."
• "My cobb salad was huge! And satisfying. The avocado & lime dressing option was a bonus!"
• "My partner’s food in the photo was definitely better than mine so it may be luck of the draw almost."

Cons:

• "Food took an hour to arrive after ordered. It was partially burnt."
• "Ordered the Ultimate American Platter, which consists of a number of meats. Everything else was charred beyond any taste."
• "Food was bland and seemed as though it was fresh out the microwave."
• "Ordered a vegan burger for me 5 year old…..got a beef burger and noticed just as she was about to take a bite."
• "Ordered a drink 3 times just get fobbed of with its coming, never arrived."
• "The duck my companion ordered was overcooked."

Price and Value

Pros:

• "I always love coming here. In fact, I've made it a tradition to pop in every Friday even if it's just to have a beer! Lively, friendly staff, great food."
• "Good location too, next to the Brewery with a car park and excellent Romford transport links."
• "Fantastic choice of cocktails and mocktails and if you have a sweet tooth like me then check out their frozen cocktails."

Cons:

• "£20 for a main and that's without a drink, the same main that costs £5 less in Nottingham."
• "We also had a merlin pass for 20% off which ends tomorrow but manager flatly refused us to use it."
• "One cocktail was £16 (didn’t realise we were at the shard)."
• "Decent restaurant but it’s expensive for the quality you get."
• "Got the ‘Christmas special’ which was a starter each, mozzarella dippers and chicken strips and then for mains a pasta and some Christmas bucket meal, 2-4-1 cocktail which I got 1 and 1 beer… £78 …… disgusting."
• "The prices have doubled, £17.50 for potato skins!"