The Foil Printing Co. Reviews Summary

Quality and Craftsmanship

Pros:

• "I received the custom hang tags and my expectations were exceeded."
• "The finished product is gorgeous!"
• "The quality is fantastic!"
• "The prints are quality and look great!!"
• "My wedding stationary is breathtaking."
• "The quality of the cards themselves are fantastic!"
• "The paper quality feels so excellent!"
• "The foil design came through strongly and clear."

Cons:

• "Once I opened the product I was disappointed again as my order was bent and had marks running down the sides of all products ordered."
• "They won't move their fingers to make small adjustments to your artwork to compensate for their imprecision."
• "The smallest detail is as crisp as the design we submitted - even the tiny lens on the Instagram logo."
• "We received printed business cards that were faded and illegible after approving a proof that looked fine."

Customer Service

Pros:

• "Highly recommend."
• "The customer care and attention to detail on our order was fantastic from start to finish."
• "Excellent and responsive customer service."
• "Very pleased with the service, the products and the delivery."
• "The customer service was very helpful in processing my order of holographic posters."
• "Fantastic customer service and results."
• "Superb customer service."
• "The customer service is superb."

Cons:

• "They were not happy to refund any part of our order despite us not being able to use some of our order due to it being marked."
• "Luck of communication. You have to be an expert in what you do otherwise, you will pay extra."
• "After back and forth emails, Aura/The Foil Printing Co. have advised that they will no longer respond."
• "This has been the worst customer service experience we have received in a long time."

Delivery and Turnaround Time

Pros:

• "It came quickly and is probably my favorite thing I've ever had printed!"
• "Turnaround time was very reasonable."
• "I am shocked at the quality, speed, and cost of the product!"
• "Shortly after the dispatch date I heard from their customer service that they had pulled the print and restarted due to the print not being up to their quality, and it would be an extra day or so."
• "I live in the US and I received my save the dates and wedding invites faster than the expected timeframe!"
• "They quickly had confirmation and a short wait for cards to be produced and sent out."
• "The turnaround time was faster than any foil printing service I'd found in the US."
• "The delivery was a little slower than expected but I understand it takes time."

Cons:

• "Had 24 hour working day delivery which didn't come in 24 hours."
• "They were posted on the Friday and I had to collect them from the postage depot on the Wednesday."
• "Long turnaround. If your artwork is stuck during the approval process, they can sit months at the time on the job without any action on their part."
• "We now won't have the vouchers we ordered for the busiest day of our month and they are using the fact that it’s in T&C’s to say that this is acceptable."