Lancaster Motorhomes & Caravans Reviews Summary

Customer Service

Pros:

• "Craig was excellent and very knowledgeable and helped us through the whole process."
• "All the staff have been amazing. Rob was great when we came to look."
• "We received first-class service from Craig who is exceptionally knowledgeable."
• "Craig was very helpful in accommodating our needs for a long turnaround."
• "I have bought a caravan twice from this dealership, excellent service from Lancaster Motor homes."
• "We were looking for a certain layout of Caravan and they had just what we wanted, Craig was professional helpful."
• "Recently sold my camper to these guys and what can say… 5-star service!"
• "We have recently had a really positive experience purchasing our first caravan. Sarah was so helpful and knowledgeable."

Cons:

• "Buyers Beware!! Integrity and honesty are not top of Lancaster Motorhomes list of priorities."
• "Caravans ok tried to look at a few but sale staff following you around."
• "No reply from the completely spineless owner when asking for our deposit back due to them falsely advertising the vehicle."
• "Recently bought a motorhome from these rip of merchants sold me a motorhome riddled with damp."
• "SHOCKING AFTER CARE! AND HANDOVER. Purchased a £40k caravan, aftercare is very poor."
• "Very good sales but customer aftercare not so good!"
• "AVOID AT ALL COSTS. Was in process of buying a Motorhome from Craig at this company, a lot of the faults hadn’t been done."
• "The initial purchase was easy but promised phone calls to keep us in the loop about collection didn't happen, we had to keep pestering them."

Product Quality

Pros:

• "The van was great, good set up with plenty of storage."
• "Collected our new caravan today and couldn't be happier."
• "Just purchased our first Caravan with Craig and team a number of weeks ago... very happy with our purchase."
• "Heater came on....possible diagnosis sticky regulator."
• "Picked up our new to us Bailey van and extremely happy with the service from start to finish."
• "Just bought our caravan from Craig and can't recommend highly enough."
• "Recently sold my camper to these guys and what can say… 5-star service!"
• "Very happy customers after purchasing our first ever caravan from Craig."

Cons:

• "Buyers Beware!! We learned this the hard way."
• "Bought my motorhome a year ago now, was told that it would be serviced and years MOT. Just had it serviced again by my mechanic, seems the motorhome wasn't serviced at all."
• "Recently bought a motorhome from these rip of merchants sold me a motorhome riddled with damp."
• "We paid over £75,000 for our motorhome... The first time we used the motorhome we found 3 defects that were obviously there when we purchased the motorhome."
• "We hired a motorhome for a 2 week holiday... Upon arrival at our first campsite we found that we had no gas in the bottle.....and when that was replaced we had no heating."
• "We decided to purchase a second hand Bailey caravan from Lancaster Motorhomes in April during lockdown... On arrival the caravan had numerous issues, the front cupboard was loose, hanging off to be exact."
• "AVOID AT ALL COSTS. Was in process of buying a Motorhome from Craig at this company, a lot of the faults hadn’t been done."
• "The initial purchase was easy but promised phone calls to keep us in the loop about collection didn't happen, we had to keep pestering them."