Address: 1 Acrewood Way, St Albans, AL4 0FT, United Kingdom
Phone: +441727810431
Rating: 4.4
based on 125 reviews.
Customer Service
Pros:
"All the people who work here are really fantastic kind and polite nothing is too much excellent work on my car."
"Friendly staff."
"Highly recommend Halfords Autocentre, Hatfield Rd, St Albans, supremely professional and go above and beyond to help you out."
"Very helpful staff and good prompt service from the team in Hatfield."
"A great service quality and knowledge the people that I interacted with where Very polite and a accommodating were able to answer all my questions and were able to give procise timings of how long the work would take and what time my car would be ready to collect overall a fantastic service."
"Came to the garage today for a very last minute repair and was seen to by Mel- the customer service was fantastic couldn't ask for a better bunch of people to take care of me!"
"The staff were incredibly helpful with everything I could have possibly wanted."
Cons:
"Personally I would never take my car to Halfords kids or buy anything from RIP OFF Halfords!"
"I would strongly recommend not to use this depot."
"I asked to give me the report but they refused."
"The store manager said there was no way they could have replaced the wrong tyre, claimed they had a photo showing the correct wheel being removed and effectively accused my daughter of swapping it with another damaged tyre herself."
"DO NOT Recommend!!! Just had a flat tyre outside their garage. Politely asked if you could top up or if I can borrow their tyre inflator. In return I heard million excuses and issues why they can't help me."
"Then to find once my tyre had been changed that they had put a completely different Tyre on the car which was a Cheaper tyre to the one i paid for online and they didnt even tell me!!!"
"This is really deplorable service. Totally unacceptable - please take necessary action against the person as it was very rude to treat people in such a way."
Pricing and Charges
Pros:
"The offending nail was removed and the tyre repaired. £25. In and out of the centre within 45 minutes."
"Efficient and well priced. Had a tyre changed and it was done within the timescale indicated when I dropped it off."
"Price is very reasonable they have option the make a payment."
"We had a wonderful service from the Manager Reid and the staff. Our 4th visit! We are very pleased with the job well done, at very reasonable cost."
"Great service, really good value and friendly staff."
"Annual MOT. Quick and easy to book, got it free with my Halfords Motoring Club Premium membership."
"Most impressed with the level of professionalism and service I received. The staff were friendly helpful and a pleasure to deal with."
Cons:
"Very expensive, charged £300.40."
"Not to mention the rip-off, I paid £108 for the job."
"After waiting 1 week and many phone calls to them they said it needs a new engine and turbo and manifold the cost would be just over £8000 yes £8000."
"They told me I needed new suspension arms on both sides and a new shock absorber totaling nearly £650... only needed a new shock absorber."
"They told me I needed new suspension arms on both sides and a new shock absorber totaling nearly £650."
"Had the full service & MOT package but was told I needed a new lower suspension arm for an MOT pass. Quoted £339 which was more expensive than the Ford dealer around the corner."
"They called with a long list of what needed doing for an additional £250ish (not MOT related), which I thought was covered in full service."
Booking and Scheduling
Pros:
"I was seen on time and the MOT was carried out in a reasonable amount of time."
"I was able to book a bulb replacement fitting quickly and easily for the Monday first thing and was seen straightaway and the bulb fitted immediately."
"Prompt and efficient service for an MOT. Done when Halfords said and timely advice when job was complete."
"I was kept informed of progress and additional work needed."
"I will be using Halfords for future services, likewise tyres."
"I've been going to the Halfords St Albans Autocentre for a few years now and am very pleased with them, for their overall service, expertise and quick turn-around."
"Collection time was spot on with planned work completed."
Cons:
"Website is miss leading as it asks you to pick time for work to be completed but this is just a drop off time which you only find out after you book when the email confirmation arrives!!"
"Turned up 15 minutes late due to snowy and icy conditions on the road to be told I was too late for my slot."
"The service took a lot longer than it should have because they were waiting for parts to be delivered, then due to the wait the parts were removed from the bill without even being asked!"
"Terrible service, Diagnostics complete Monday morning... still awaiting a call Thursday afternoon..........."
"The work was done satisfactorily, however, having booked the car in at 3pm I was told that the work wouldn't commence for at least a half hour."
"I had to make a number of calls to chase up a part that they didn’t have in for the service."
"Received a call 3 days later only to be told they can't fix it, and that I have to go to another service."