Cazoo Customer Centre Lakeside Reviews Summary

Vehicle Condition and Cleanliness

Pros:

• "Cazoo car service centre in West Thurrock, Lakeside offers a great experience for their customers."
• "The friendly and helpful staff also contribute to making the experience very easy and comfortable."

Cons:

• "My car was not clean when I received it, it was marked and stained."
• "Picked up my new BMW X3 in May and noticed scratches that were not shown on the 'imperfections' images."
• "Upon receiving the car, there were visible spots on the dashboard and steering wheel, and even a spider web inside."

Customer Service and Support

Pros:

• "If you are in the area and in need of car servicing, it would be a good option to consider."
• "We sold our car here, the staff was very helpful and kind."
• "Cazoo's customer service is so on point. I spent 4.5 hours waiting for my car."

Cons:

• "This is a terribly run company who do not care about their customers once they have your money."
• "The lack of communication is appalling."
• "After a full 3 month hassle, Cazoo finally decided to pay me back before going to court."
• "I had a warning light flashing on my car and was told but the salesman it was fine as the car had sat dormant."

Vehicle Repair and Maintenance

Pros:

• "The fact that the service and MOT only took under three hours is impressive and convenient."

Cons:

• "The first point of call for a DSG gearbox malfunction should be to go straight to the main dealer not to just top up some fluid."
• "I was sold a faulty car which wasn’t fit to be driven and after months of complaining they actually told me not to drive the car."
• "They failed the repair by just topping up transmission fluid so they booked it into the main dealer which took another month."
• "Cazoo failed to share the diagnosis with me, they simply handed back the vehicle with no explanation."

Sales and Purchase Experience

Pros:

• "Fantastic experience buying from Cazoo. From the ease of use and clarity of their website to the brilliant customer service."
• "Would high recommend Cazoo Thurrock."

Cons:

• "Absolutely the worst car sales I’ve ever brought from."
• "They offered £1200 less than online offer saying that car is in 'average' condition rather than 'excellent'."
• "I was going to take them to court to claim this back so I did warn them."
• "Had an issue with the car since day 1. 2 months later still not fixed."
• "Online valuation given, I made an appointment and drove 20 miles to sell the car at the Lakeside dealership."