New Florence, Greene King Pub & Carvery Reviews Summary

Carvery Quality

Pros:

• "The new carvery is absolutely amazing and priced around £5 so well worth it."
• "The Carvery in the New Florence is absolutely lovely. So much choice. Always nice and hot."
• "The food was great massive portions."
• "We had piece of each meat: gammon, turkey and beef. And all three were done perfect."
• "Meat and all the trimmings were delicious."
• "The carvery 'bap' was well filled and accompanied, definitely worth the money."
• "The carvery was beautiful."

Cons:

• "Carvery was disgusting."
• "Really gone down hill, since Faye left, carvery tonight was terrible, everyone complaining about it."
• "Customer service awful. Carvery so dry was also supposed to get Yorkshire pudding with food I payed for 2 extra and got zero no refund offer just pick more food then to top it all off our drinks was left on the bar for over 30 mins."
• "The roast potatoes I'm sure were not home made it was near impossible to cut the rock hard Yorkshire puddings with a knife let alone chew them and the stuffing wasn't even cooked just a mushy mess."
• "Food is naff, veg not fit for pigs, dried out meat from day before."
• "Carvery beef was dry as a bone and the veg was cold."
• "Carvery had been standing for too long and didn’t look very appetising."

Staff Service

Pros:

• "James who served our carvery was so friendly and helpful he really made us feel welcome."
• "Our server was Lewis. He was on top of everything, he went above and beyond with everything, great to meet such a great guy who cares about his customers."
• "Welcome by Megan this afternoon who couldn’t do enough for us. The pub & restaurant was very busy and we hadn’t booked so worried we might not have got in. Megan went out of her way to find us a table for us within a few minutes."
• "The staff however, well..... they were awesome, especially the young lady behind the bar."
• "Very friendly staff and wonderful food one particularly staff member stood out was Kayliegh she always goes above and beyond for everyone."
• "Amber was on duty that day and never stopped! She was polite and helpful throughout our couple of hours there."
• "The waitress covering my area (Evelyn) was very helpful and obliging, maintaining a presence without being in your face."

Cons:

• "Staff spent most of their time on their mobile phones!"
• "Staff need to understand customer service."
• "Staff were seemed not to care less."
• "Staff were very rude., one member of the party asked to see the manager 3 times and got told youll be waiting a while, shes busy."
• "The staff looked like they couldn’t care less about anything going on."
• "Staff are the most ignorant, Ill mannered miserable people I've ever seen in my entire life!"
• "The staff abysmal, no communication rather zombie like."

Facility Cleanliness

Pros:

• "Our first visit to the Wacky Warehouse since before the flood closure earlier this year and a really positive experience."
• "The place was busy, but not noisy, full, but not packed. Clean and newly decorated it was a very pleasant environment to enjoy our meal in."
• "Service is a lot quicker than it used to be and everywhere appeared clean - thank you."
• "Wacky was lovely and clean, and Amber was so lovely and brilliant with the kids!"
• "The place is very clean. Cannot fault it."
• "It’s warm and clean throughout."
• "The establishment is very nice I mean the building and location."

Cons:

• "The whole place including the Wacky Warehouse looks grubby and in need of updating."
• "The table was sticky, it was unclean, I looked on the window ledge and ants were running around, we all got up and walked out."
• "A bit put off when we saw someone mop the wacky warehouse, then use the same mop to mop the table tops."
• "Food was below average, sticky dirty tables."
• "Very grubby, bits of food and dust under the table."
• "Absolutely awful place, no staff greeted us so we found our own seat to then be told we had to move seats as those tables were reserved (there was no reservation sign), tables were dirty and very sticky, considering corona virus is still about this is shocking!"
• "Got shoved on an unclean table!"

Value for Money

Pros:

• "The new carvery is absolutely amazing and priced around £5 so well worth it."
• "Very good food and the staff is very helpful nice pub well recommend it for any occasion the best vegan food around at good price."
• "Definitely worth the money."
• "On average the price I've paid here is £12 per person and that's been for a meal and a drink, which you can't really grumble over."
• "Delicious carvery for just under £7.00 each, you can upgrade to a larger plate, including extras, for another £1.00."
• "The carvery was £6.99 mid week for a medium plate and that was too much food."
• "Drinks are relatively well priced, plenty of places to sit with booths and normal chairs."

Cons:

• "Now, as a competitor to Toby Carvey, you'd think the price would reflect the lack of quality! No! They're actually more expensive."
• "ordered a ULTIMATE ICE CREAM SUNDAE which supposed to cost £6.69 but was told didn't have the glass to put it in but we can have 2 small glasses for the same price, to then be charged £11.98."
• "Not worth the money, at all."
• "£56 down for this service."
• "Spent over a £100 pound as it was a birthday meal for my grandson wouldn't recommend to anyone."
• "You go a pub and pay high price expect everything to be fresh and the drinks are deffo watered down."
• "Prices are not bad but our glasses were dirty, exchanged but received another dirty glass."