Address: 26 Waterfront Walk, Birmingham, B1 1SR, United Kingdom
Rating: 4.0
based on 182 reviews.
Food Quality and Presentation
Pros:
"The food was good and the full English breakfast was very delicious."
"The special lattes are also a hit, I would recommend the Mermaid Latte."
"The pistachio chai latte was really nice though."
"Booked an afternoon tea and the food was terrific! The sandwiches were so original."
"The food and drinks were lovely."
"Absolutely great food! It looks absolutely fabulous! Taste is amazing, seasoning perfect."
"The food in question was phenomenal and exceeded expectations in its presentation, flavour and design."
Cons:
"Food was OK but the mac and cheese tasted like curry sauce, wasn’t great at all."
"Went for the Chicken Katsu Sando which sounded great on paper but was very average tasting."
"The food was amazing! Super sweet, but if it is what you're looking for in brunch then it is the spot."
"I got this raspberry pancake but I didn't expect it to be completely covered in the raspberry sauce."
"Stale chicken with no marinade., was supposed to be peri peri."
"Roasted potatoes with skin as hard as overcooked jacket potatoes."
"Given toast instead of garlic bread!!"
Service and Staff
Pros:
"The service was also really good."
"The staff was very friendly and the environment was nice."
"Staff were lovely, forgot our cutlery and had to wait a while for it even though food had arrived."
"The service was very friendly although it took 20 minutes to get our coffee."
"Jack who gave exceptional service was outstanding in his duties! I will definitely be returning for the food and his exquisite service :)"
"Our server Paul was a superstar really welcoming & friendly."
"Lovely decor, great location by the canal. Pleasant service and went the extra mile to make it special for my mother in law's birthday."
Cons:
"The service quality has dropped, very slow service."
"Only thing I would suggest is maybe limit the amount of customers you have in at a time as the place is small and can get cramped and humid! Also the service was quite slow."
"We were sat down fairly quickly, however it took 20 min for the waiter to come and take our order."
"The service was also unhelpful, I needed to rearrange my booking due to my mom being unable to come and they did not allow me to move my booking even though I had called in advance."
"The place was quite small though. I got this raspberry pancake but I didn't expect it to be completely covered in the raspberry sauce."
"We went for a snack during a lovely walk through the canals. They have a very light and colorful vibe with a buzzing ambiance."
"The staff is also super friendly and accommodate to vegan preferences."
Cleanliness and Ambiance
Pros:
"The area where this place is situated is absolutely beautiful."
"Loved the ambience, decor and the food was delicious. Loved the presentation and the flavours."
"The setting is very picturesque which is a bit of me."
"Gorgeous little Café. Arrived just after 11am when they opened (Sunday) and found it only got busier while we were there! (In a good way!!)"
"The gentleman that served us was polite and timely."
"This place is one golden treasure in the heart of Birmingham’s Mailbox. Stunning view and location as it’s on the canal front."
Cons:
"However, the only thing which was concerning, from the visit I made recently, was that the decor seems very tired."
"The menus were dirty, and the walls were also quite dirty. It seemed quite unhygienic."
"The windows and floor were dirty and there were pink decorative feathers which would gather dust in the drinks and desserts."
"1. Space is tight and claustrophobic- literally like a little room which can host 20 people at the most."
"The decor is extremely dated and falling apart."
"The windows have not been cleaned in ages. There were tiny fruit flies hovering over our food."
"Nice place, the food is good! However, I don't want to imagine the cleanliness of the kitchen when you see the cleanliness of the room... it's not very clean and looks unhygienic."