Chaiiwala Reviews Summary

Food Quality

Pros:

• "Food presentation amazing, also delicious."
• "The mango falooda was a delicious treat."
• "The food was yummiest and their packaging, delivery, services everything was topnotch."
• "Delicious Indian street food and great prices."
• "The food was nice, fresh and tasted good."
• "The food and tea was really good, reasonably priced."
• "They have good menu in there list."

Cons:

• "English breakfast took about 25 minutes to get ready too late."
• "Food won't blow your mind, but it's fresh, decent quality and tasty."
• "The worst customer service I have ever received, it started off by receiving an omelette with the wrong toppings."
• "The chicken tikka naan, chicken was old and stale very chewy, the naan was dry."
• "Masala chips felt like they were dipped in ketchup and given to me."
• "Ordered masala fries with cheese- all the cheese was stuck in the packaging paper."

Customer Service

Pros:

• "The customer service was excellent and the masala tea was wonderful."
• "The attentive customer service and pleasant ambiance added to the overall positive experience."
• "For an official event I ordered food from Chaiiwala. Store manager Rahil is very friendly, cooperative and responsive."
• "I was met by the lovely Hasina at the counter who had a lovely smile and was very welcoming."
• "Rahil, the store manager at Chaiwalaa, is a true gem! His exceptional customer service skills."
• "10/10 customer service. I’d like to specially write a big thank you to ZULEQA, Sikander and Omer who were very patient with our orders."

Cons:

• "The waitress was extremely rude and asked us to move out of the way."
• "The worst customer service I have ever received, started off by receiving an omelette with the wrong toppings."
• "When twice in a row same girl served us me and my friend, very rude, no hello no thank you, she got attitude on her face, no customer service."
• "Terrible service from Hasina, can’t even believe that lady doesn’t even know how to talk with a customer."
• "Visited yesterday। Before placing order I requested the girl that please don't give me the tea from microwave oven। She again did the same. I again burnt my tongue."
• "I ordered food and hot drinks through uber eats which never arrived."

Ambiance and Cleanliness

Pros:

• "This place is highly recommended if you’re visiting London!!"
• "The place is nice and clean. Love the interior."
• "Cute place serving Asian street food with a little bit of twist."
• "Chaiwala - Green Street. Upton Park. small outdoor sitting area at the front of the restaurant too."
• "Fantastic customer service and a nice little place to meet up with family and friends."
• "The chai is ridiculously good. The food is tasty as all get out."
• "Thank you chef Veeru! The food was delicious."

Cons:

• "This place used to be my favourite in the area for a quick meal as there isn’t many good options in Upton. Unfortunately the quality has dropped."
• "Toilet is forever out of service, which does not come as a surprise because it is never in a condition that you can use it, absolutely disgusting! No toilet seat!"
• "Disgusting food - perfect fit for the food bin as the portion sizes are (thankfully) small."
• "Visited Gallions Reach Chaiwala Branch, Worst experience ever ! I don't know from where to start. Hygiene level and cleanliness worst."
• "The service today was terrible. Waited ages for an order that was simple."
• "Went in yesterday, food was absolutely appalling! The kebabs were raw! Puri was raw, halwa looked old and nothing like what halwa should look like."