chaiiwala Stratford Road Reviews Summary

Service Quality

Pros:

• "A really nice well set up place with plenty of room and space to sit and chill and enjoy a little privacy."
• "The customer service here is amazing. Thank you Malaika for making the experience all the more enjoyable."
• "Service from Bupinder was excellent. Helpful, friendly and professional."
• "Great customer service by safaa'.... excellent recomendation of Kebab naan roll and pink Chai with pistachios."
• "Nafisa and Danny were great they were very polite and made me feel very welcome."

Cons:

• "Totally unprofessional staff picking her nose whilst serving customers without washing her hands."
• "The last time I will be visiting this store, regular customer but the manager there Bhupinder is incredibly rude and abusive to staff."
• "Ordered a kebab from this restaurant absolutely terrible literally fit in the palm of my hand."
• "Waited over 15 minutes before my order was taken, no apology was given for waiting."
• "The workers are so professional and so lovely, they made my special needs children feel so welcome."

Food Quality

Pros:

• "Chaiiwala has become renowned, so menu food and drink is always guaranteed to be spot on."
• "Very Good Cozy Family Place to Visit next to Dixy food in front of East and West Shopping Center."
• "I had the chicken kebab roll double which was spicy but just the right amount. The kebab was really juicy."
• "A delicious frappé made perfectly... hit the spot especially with yesterday's hot weather."
• "Love the kebab roll. Great food and great service."

Cons:

• "Food arrived paratha was cheap poor quality from a processed batch you would find in a local Asian food store."
• "The meue says milk cake I asked if it's an actual milk cake they replied yes. When I got home it was a vanilla sponge cake."
• "Food was cold and the employee in question is Renu."
• "The desi breakfast and karak chai has not wowed me. I just found it to be Average."
• "The last time I will be visiting this store, regular customer but the manager there Bhupinder is incredibly rude and abusive to staff."

Cleanliness

Pros:

• "Very Good Cozy Family Place to Visit next to Dixy food in front of East and West Shopping Center. Proper Family Environment good sitting Area and very well maintained seating."
• "Great place for hot and cold drinks, we ordered ‘pink tea’ however the colour wasn’t pink, it was like a typical chai latte. Service was good. Clean place with plenty of seating."
• "Nice spacious eat in area. Decor was good."

Cons:

• "Oh and the toilets were absolutely disgusting. See pics I took avoid this unhygienic place at all costs."
• "I ate here this afternoon and was very disappointed with the food and the cleanliness of the restaurant."
• "The tables were dirty, hair/dust balls on the floor. The Aloo tikki burgers we ordered arrived cold."
• "Came here the other day and wanted to use the toilet during my visit, unfortunately it had poo all over the toilet floor."

Price and Value

Pros:

• "The yummy Karak chai is a must and the desi breakfast too is nice a filling."
• "I had the chicken kebab roll double which was spicy but just the right amount. The kebab was really juicy and the paratha was really soft which complimented each other."
• "Food was really nice. However the portions were small. Would have been better off going to a restaurant to eat a meal rather than pay the same amount for a snack."

Cons:

• "Ordered a kebab from this restaurant absolutely terrible literally fit in the palm of my hand it wouldn’t feed an infant!"
• "Food was cold and the employee in question is Renu. Refused to switch on the heater I'd expect a bit more if I'm paying in terms of customer service very defensive."
• "To expensive for the price you need more in the desi breakfast stake old frozen paratha rubbish, Asian people who can't make paratha what a letdown."
• "Ordered food off UberEats, was very poor and lacked taste. Masala chips were not cooked properly, paneer was very rubbery and the kebab roll was pretty basic."