chaiiwala Alum Rock Reviews Summary

Food Quality

Pros:

• "Never have I been disappointed with chaiiwala's food."
• "The food is freshly served and really good."
• "The best kadak chai I've had in the UK by far!"
• "Their halwa is one of my favourite dishes along with their cinnamon chai."
• "The Karak chai had the perfect balance of spices and sweetness, making it a warm and comforting drink."
• "A great Chaiiwala branch - the menu and tea is one of the best."
• "THE best desi breakfast joint by far."

Cons:

• "Really poor food reheated."
• "The food taste good. However, they made it within 5 minutes so I question how fresh it is."
• "Most of the food is ready made and just warmed up."
• "I received 3 uncooked and stale parathas which were tough to even break apart."
• "Absolutely disgusting service. Rude and disrespectful after making whole order wrong."
• "Every time I go in and get a hot drink it ends up being ICE COLD."
• "The food was cold and the parathas were not cooked properly."

Customer Service

Pros:

• "Excellent customer service, making the overall experience even more enjoyable."
• "Staff are friendly and for my usual (the karak coffee) it is consistently excellent."
• "Incredible experience at chaiiwala today with my family, the manager fida was extremely welcoming!"
• "The young boy that served me was such a lovely person explained the menu to me."

Cons:

• "Ordered via ubereats. Took 1 hour and 20 minutes for them to send out 6 cups of tea and a naan!"
• "Me and my friend visited chaiiwala Alum rock at 8:25 today. Their customer service was horrible."
• "Worst customer service make you wait with no one at the front for at least 5mins only to be told kitchen is closed."
• "Ordered takeaway. The teas came without clear film coverings unlike other branches."
• "Ridiculous service. Ordered takeaway. The teas came without clear film coverings unlike other branches."

Price and Value

Pros:

• "Food (10/10): The best kadak chai I've had in the UK by far! Its cheap at £1.60."
• "Price (Avg per head): £3-10 depending on the quantity you order."

Cons:

• "This is £8.70 worth of food. Probably less £1.50 worth of groceries."
• "Really poor food reheated. And the amount your paying does not at all reflect the quality as it is extortion prices."
• "If Chaiwala advertised they were firstly giving frozen parathas with their breakfast, I wouldn't have bothered paying £3.55 for an Aloo paratha."
• "I used to come here on a rebuke and get breakfasts and teas every other morning but now they are extremely extortion prices £3.85 for a single skinny tiny kebab roll."

Ambiance and Decor

Pros:

• "The interior decor has had a super uplift."
• "Atmosphere/ Occasion: Really cool looking cafe. Everything from the excessive dangling light bulbs to the wall decor to the food presentation is spot on!"
• "Clean and well decorated place."
• "Chain store offering good tea. If you haven't been to one before it's like a pub/coffee shop atmosphere with no alcohol."

Cons:

• "Great place but could do with an upgrade. Also toilet leaves much to be desired."
• "Unfortunately almost every time we go we miss the pink tea as they don't have it."
• "Good location, although parking can be a nightmare during peak hours on this road."