Halfords Autocentre Basildon Reviews Summary

Customer Service

Pros:

• "Karl was more than helpful and still managed to squeeze me in for a few checks, which I was very grateful for."
• "Claire who helped me on reception was lovely and so helpful, car went in for mot failed and bill was a lot but they helped me sort out spreading the cost out over 4 payments."
• "Friendly at reception all round great experience."
• "Helpful, informative and in no-way intimidating like some other establishments."
• "Always excellent service from the manger and mechanics they always look after my car very honest excellent work carried out on time at good prices."
• "The service was exemplary, and although (it doesn't appear that) they don't hold their own stock of tyres, I would go back there next time as they obviously went out of their way to help me out."
• "Used Halfords Autocentre for the first time to source a battery replacement. Was met by a chap at the front desk who was more than helpful."

Cons:

• "They cancelled my MOT 7hrs before it was due because the MOT guy finishes at 5.30pm."
• "However the staff seemingly don't know how to greet people when they enter the reception."
• "The lady on reception was giving me false information."
• "wrost customer care service,Not professional at all,Left the car whole day but was not satisfied with their attitude and professionalismcthey dont like their job,Laughing and gossiping and avoid best service,Delivery was terrible and had to wait long hours extra to get the car."
• "Overall, I wouldn’t use them again unless I was desperate as they overcharge, give false information and didn’t really seem to care for your property."
• "Does Halfords employ people who can do the job over people who can talk to people? Such a shame."
• "Mortified with how I was treated by the manager Devis at the basildon auto centre."

Quality of Service

Pros:

• "I booked in with a free diagnostic check saying I had a vibrating noise. They checked and repaired it in one day, very satisfied with the work carried out."
• "I was very impressed with the service from Halfords. I was able to book an appointment for the following day and my air conditioning was checked over and re-gassed within a couple of hours, all at a very reasonable price."
• "Took my Car in for a Radiator flush. Done within an Hour and 30mins, plus they fixed my thermostat!!"
• "She drives so much better now. Very happy with whole experience great staff great job."
• "Went in for knocking noise. Turns out it was anti roll bar linkage. Very honest mechanics and surprisingly realistic pricing."
• "I've had most of my car services over the years with the main dealer and and this was my first time using halfords and I was amazed at how efficient and quickly the job was done."
• "Had MOT and Major Service done on my BMW 1 Series. No problems at all, helpful recommendations to keep car at optimal performance."

Cons:

• "Mechanic left rubbish in my car also after I had tracking done when I centred my steering wheel my car turned right."
• "Once the second oil change was done I noticed after a week they have taken off my BELT!"
• "Now have to purchase a new locking nut and wheel bolt. Thanks Halfords."
• "There was severe oil leakage due to them not putting on the cap on properly."
• "Very poor communication my car was booked in today I arrived and was told the parts haven't arrived... Booked it into another independent garage around the corner and will be done by them Sunday morning saving me over £100."
• "So a simple oil change that should have taken an hour turned into over £600 WORTH OF DAMAGE TO MY CAR."
• "Did my balancing and car still shakes."

Efficiency and Timeliness

Pros:

• "I choose halfords autocentre as it was my first m.o.t. on my first car, and they done all the work on my car for the next day."
• "I booked my MOT in for 830. I was coming off nights so the guys let me drop off the car earlier."
• "Been going to this place for my car MOT for the last 3 years. They start working on your car at the agreed appointment time."
• "I was called at called about 2.30pm only to be told that someone had switched off the radio."
• "A few issues arrised following the checks, Karl was very honest with his advice and pointed me in the right direction."
• "Easy online booking discount for MOT, car looked at as booked and contacted within the hour to advise complete."
• "car serviced and ready for collection by lunch time so reasonable considering how busy they were."

Cons:

• "Bought my car to this autocentre for a major service and tracking and to get fixed, £3000 in total. Ended up with my car being there for 2 weeks."
• "I purchased 2 tyres from Halfords online this decision was purely based on price. The first appointment for fitting was 3 days later which I accepted. I arrived on time and the car was almost immediately taken into the service bay and I was advised to return in 1 hour. I returned 55 minutes later expecting the car to be ready, it hadn’t been started."
• "I turned up at the time I booked and was told it would be a couple hrs wait as someone phoned in sick."
• "Got a call on Morning of my appointment that it had to be cancelled as there wasn’t an Hybrid mechanic on site to service my car."
• "When I arrived the man at the reception advised me my slot had not been changed on the system and they were fully booked for that day."
• "I took my car in for a service which I had booked and paid for over 4 weeks ago. I was told my car would be ready at about 12 O' clock. When I went back to collect it after waiting in the trade park for 4 hours I was told it had not been done yet."
• "I booked Major service with MOT at Halfords basildon branch two days ago. When I checked my car at home, I realized that half of the jobs were not done."