Morrisons Reviews Summary

Store Stock and Product Selection

Pros:

• "Morrison's has a shop is well stock with reasonable priced goods."
• "Went to Morrisons today and was impressed how well the shelves were stocked up."
• "There is a wide variety ... clothing, flowers, household goods, seasonal goods as well as groceries, bakery, deli, fresh fish, meat, and an improved selection of 'free from'."
• "store was well stocked and social distancing overall good."
• "Incredible amount of good quality stock, very helpful and friendly staff."
• "Good range of deli items and bakery."
• "The fresh F&V section had a great selection as did the range of fish and shellfish on offer."

Cons:

• "Shelves often half-empty, not good."
• "Awful store empty shelves waited for someone to serve me on butchery gave up in the end."
• "Poorly stocked shelves and seldom any baked bread."
• "There was a smaller than average meat selection in this supermarket."
• "Shop was a complete mess - half the shelves were struggling for stock."
• "Disappointing lack of stock. Surely sparkling water cannot be in short supply?"
• "Unfortunately they had limited choices remaining as they had run out of a lot of things."

Customer Service

Pros:

• "young female security officer was very polite and helpful due to me being disabled."
• "The lady was very helpful."
• "Very helpful staff that will go out of there way to help you."
• "Been 4 times now and each time has been a very good experience, staff are friendly and welcoming."
• "Wonderful friendly staff."
• "One good experience was the staff at the fish counter, most polite and CHEERFUL."
• "The staff were extremely helpful."

Cons:

• "Staff were rude!!! I was trod on by one of them."
• "Had a bad experience here with one nasty staff member and ironically she works on customer services."
• "Older female staff member on bakery the rudest I have ever encountered."
• "A girl came on a till only to keep saying at the top of her voice it's not her job to be on a till...she was not very happy and rude with me and a couple of other customers."
• "Rude member of staff."
• "All of this could have been avoided if the Morrison’s associate had been more customer friendly and done her job!!"
• "Terrible shop short dates on food, snappy staff with no knowledge of products available."

Café and Food Quality

Pros:

• "They have a café area with fair quality food and selection."
• "The restaurant offers an excellent menu and made for a really nice way to round things off."
• "The food was exceptional... Everything was cooked well and there was a great sized portion."
• "Food and service was good."
• "Went in for a breakfast with my family and it was very nice and tasty."
• "High class cafe attached with supermarket. So you can shopping and have coffee after shipping."
• "It's a café....... Has hot and cold food and drinks....... Was clean and tidy too."

Cons:

• "Then went to cafe where sheer chaos was the only word to describe it."
• "Morrisons cafe. Run like a car without engine oil. Staff ordering customers about rather than customers ordering their food."
• "Often stop at Morrisons for breakfast on out travels 😋 but unfortunately this Morrisons was the worst 😫 lukewarm food 😢."
• "Don't expect to be served vegetarian food in the cafe, they will bring you meat based dishes instead."
• "But our cafe service today was horrendous."
• "Food was good, don't like eating off greased paper so removed it to use the plate beneath, unfortunately it revealed some bodies previous dried egg on the plate."
• "Sadly due to technical issues the cafe wasn't serving breakfast."

Parking and Accessibility

Pros:

• "Nice size store which is kept clean."
• "I was caught out with a flat battery outside Morrisons and had no jumper cables with me... Liz at the desk surprised me with the fact that they did indeed have jumper cables there!"
• "Monday you get charged £2.00 parking but they say spend over £5.00 and get it back."

Cons:

• "Warning - do not overstay the allowed parking times. I've just been landed with a parking fine for exceeding the time allowance."
• "It would have been good to have been informed of the new parking charges up front."
• "Ross is full of FUDD's. (unsafe dangerous drivers)."
• "Morrisons of Ross on wye have the market cornered and basically charge what they like when ever they like."
• "the small roundabout outside morrisons is an absolute liability - serious accidents waiting to happen."
• "Now it's really difficult finding a parking space large enough for a 4x4 vehicle."
• "Forcing people to shop at least £ 5.00 if they want to recover the £ 2.00 that people have to pay in the car park if they go shopping in Morrisons it is not a good policy."

Store Layout and Cleanliness

Pros:

• "The shop itself seems well organized and has a fairly wide variety of stock."
• "This is a large supermarket but, for us, has become less attractive with a number of favourite lines no longer stocked."
• "You can now recycle soft plastic here, plus old batteries, cage in the entrance."
• "Friendly check out staff."
• "Has good free from selection and excellent meat and dairy when stocked."

Cons:

• "The fruit/veg is especially poor the produce does not keep long before its gone off but still in date."
• "Aisles are too narrow hence collisions with shopping trollies."
• "Poor layout constantly double back as items don't flow in a logical fashion."
• "Lots of shelf packing trolley's to negotiate, on the whole a vile stressful shopping experience."
• "The shop floor was congested with stacks of product all over the place."
• "The toilets were clean."
• "Our only major supermarket in Ross and always plenty of low stocked shelves and always something that I need that's always gone."