Beacon View Vets Reviews Summary

Quality of Veterinary Care

Pros:

• "Beacon View are the most amazing vets and I wouldn’t trust anyone else to look after her now."
• "As a club member I don’t have to pay Vet consulting fees, so we think it’s good value."
• "The vets explain everything in language I can understand and are so kind."
• "They really think of everything from sofas in the waiting room and consultation rooms to nice floor level weighing scales."
• "Betty was very frightened but Julia was fab with her and calmed her down."
• "Thank you to all the staff and vets who were fantastic in their care of Ramsey and myself."
• "The vets and nurses are highly skilled and dedicated, receptionists are knowledgeable and efficient."
• "I couldn’t be happier with my choice to move here. My pup is receiving an amazing standard of care for such a reasonable price."

Cons:

• "We were absolutely shocked to hear this, as after five years of having her, & being with two previous practices, we'd only ever been told that her teeth were remarkably good."
• "Paid almost £50 for some eye drops for humans that you can get in boots for £15."
• "I had a hideous experience with my elderly dog, was charged far more than they first told me."
• "In other cases of a random emergency, it is possible that pets could have died, given the total lack of care, interest, help, support."
• "Sadly both vets are very inexperienced and as such missed an emergency with our dog that was unable to breathe."

Customer Service and Staff Attitude

Pros:

• "Every member of staff we’ve met is super friendly and always take the time to get to know the animals."
• "The waiting room is very comfortable and relaxing."
• "The staff at beacon view have treated Ted extremely well when being admitted recently for a lump removal!"
• "Harri on reception at Beacon View is incredibly friendly and helpful."
• "Claire is absolutely brilliant and Reggie adores going to the vets!"
• "Amazing staff, very friendly and understanding."
• "The most compassionate, helpful and caring team."
• "I have just moved to Beacon View as I had heard amazing reports about how wonderful they all were."

Cons:

• "We were told it was not practice policy to invite patients in, in other words they call you & put you on the spot whilst your pet is under anaesthetic."
• "After I remonstrated with them for the hugely inflated bill, I had a phone call that evening from someone who sounded about 16 years old, told me he was the MD."
• "Beacon View Vets had literally no concern or care for our dog. They did not offer any help or any support."
• "I was literally crying because I was so shocked and horrified by how cold, unprofessional and unsupportive Beacon View Vets were today."
• "Don't pay for their pet plan up front either. They cancelled ours and wouldn't refund the unused months."