Advance Vauxhall Hemel Hempstead Reviews Summary

Customer Service

Pros:

• "Phil's kindness, friendliness, and professionalism stood out."
• "Marika was brilliant. From start to finish, she really knows her stuff and nothing was too much for her."
• "Martin for excellent customer service. He was committed, welcoming and provided excellent service for us."
• "Casper was extremely helpful and went through all the specifications of the vehicle with me prior to purchase, excellent experience!"
• "Sam couldn’t be more helpful and went above and beyond to help arrange a new car for us!"
• "Sophie at the service desk was very professional and helpful."
• "Craig in particular has been absolutely brilliant, helpful, empathetic, he explains what’s going on and keeps you updated."

Cons:

• "After being in the dealership for three hours (and still no test drive) I gave up."
• "Complete jokers. Unreliable payment processing and no systems in place to follow up complaints."
• "Would never buy a car from Advance Vauxhall Hemel Hempstead, the service has be atrocious, the Managers are complete liars, the technicians don’t know what they’re doing."
• "Also I've had a very rude female employee who would not respond to me in why this was taking so long?"
• "A rude member of staff that had walked away from us whilst we were in the middle of asking questions about a car we were interested in buying."
• "They really don't seem to know what they are doing and as a result its been to them 5 times and spent nearly a total of 2 months in their car park whilst they scratch their heads."
• "The young lady responsible for buying greeted me with 'you're late', exactly as if telling off a child."

Vehicle Condition

Pros:

• "The car was collected at the time agreed."
• "The car was then returned promptly having been washed and cleaned."
• "The car itself is in excellent condition and had been well serviced by the mechanics."
• "I was surprised at the valuation, expecting it to be halved from the online quote, however they only knocked £100 off which I was very happy with."
• "Car was serviced MOT and cleaned and returned at 3.30 the guy that dropped the car back took time to show me how to change things in the settings which was really helpful."
• "Very pleased with the vehicle and the quick service in preparing it for us."
• "I have just picked up my Corsa which I am very pleased with. Emily Bond was very helpful."

Cons:

• "The deal fell through when i brought up 11 noticeable scratches and marks on the vehicle after the test drive, which were not advertised on their ad."
• "It had not been cleaned and was filthy inside and out."
• "Vehicle booked in to HH for a couple of faults & some days later got a text message telling me it was now booked into Slough."
• "I was a little shocked at them only giving a 6 month warranty on the vehicle."
• "The car is leaking after the first rain we have had."
• "Vehicle purchased from Advance Vauxhall Motors Hemel Hempstead broke down on 4 occasions over a 2 month period."
• "The car wasn’t ready to be viewed and I was shown right out the back car park and the car was filthy."

Purchase & Sales Experience

Pros:

• "Never bought a car from a Dealership before but Mark made the the whole process so easy and stress free."
• "Would definitely recommend."
• "I really have to say that it's a pleasure to negotiate with Jamie."
• "Always wary with car dealers potentially trying to hard sell especially to older people but he couldn't have been more understanding."
• "Making this deal and having it in only 5 days wouldn't have occurred if it wasn't for you."
• "Could not have asked for a better salesman. Absolute Legend. Highly Recommend!!!"
• "Very pleased with the experience."

Cons:

• "What a horrible experience I only rang up for a quote and was told I’d have to go in."
• "When we initially arrived for our first prearranged viewing the vehicle was not ready to be viewed."
• "I am yet to receive payment 3 weeks after the car has been handed over without an explanation or a phone call."
• "The warranty company pendragon are just as bad, told us to rent a car while ours was fixed, poor customer service all round!"
• "The manager (Richard) declined and walked off."
• "Our first collection appointment was cancelled 2 hours prior due to the V5 form been missing."
• "I would like to put zero stars on this one for time wasting and hold my deposit."