Palmers MG Reviews Summary

Customer Service

Pros:

• "Best car dealer ever since my 25 years of driving, they made everything easy for me as A.B.C."
• "Had an amazing experience at Palmers Hemel Hempstead, Sean has been brilliant throughout, best car dealer I have ever been too."
• "Amazing customer service with Sean, staff really friendly and fantastic when my child had an episode due asd."
• "I always experience a friendly and professional service at Palmers/MG."
• "Palmers exceeded our expectations in so many ways."
• "It's a great customer service experience from Palmers MG, Hemel Hempstead."
• "The service here is superb & Damian.wietchy gives his ultimate attention to detail & is extremely knowledgeable."

Cons:

• "Dreadfull company to deal with if your thinking of buying anything motorised from them don't waste of space."
• "Will not come back and won't let anyone I know to come."
• "Every agent was passing me on to next one and after three agents - they did not have a car to show!!"
• "Really unprofessional service by the man called Damien he was all talk on the phone but when we arrived totally ignore us."
• "Very disappointing service from the service department... Found the manager to be rude and when I requested complaints procedure would not sent."
• "Horrible customer service - agents think they are doing us a favour even giving an eye contact."
• "Before even receiving the car would not allow me to change details of my contract with them."

Sales Team

Pros:

• "Brought a MGHS the salesman Damien was Brilliant help excellent service throughout will be back to buy another car again definitely recommend plamers MG."
• "We purchased our brand new car with Sean at Palmers MG in Hemel and we had a great customer service from him."
• "Kiran at the Hemel Hempstead Branch was so helpful went above and beyond to help find us our perfect car."
• "Vladimir was the perfect salesperson."
• "Vlad Oancea at the Palmers Hemel branch was superb."
• "Sean was excellent. He managed to get the deal through when I thought it wasn't going to happen."
• "Simon and Emma have given me the best service imaginable."

Cons:

• "Buyer beware. Sean Williams from MG Hemel Hempstead bullied me into paying £500 deposit over a phone call without informing that it is non-refundable."
• "Car failed in less then 6 months and they are not being helpful saying I have to pay to bring it to them and that they won't fix it till January, November now."
• "Asked to lie to the Peugeot insurance people with prompts written down on paper, very shady."
• "Mr Sean Williams filled my address details incorrectly! Months later no V5C and when confronted had the nerve to blame me for not checking details!"
• "Avoid dealing with Carl Pettit at all cost."
• "The only reason I didn't give five stars was the fact the delivery date to Palmers H.H. was delayed by about five to six weeks."
• "The only slight disappointment was how long it took for a car already in stock, and in the country, to be ready for collection!"

Communication

Pros:

• "Raj from the Hemel Hempstead brand was fantastic kept me informed throughout the whole process from ordering to delivery."
• "Thank you Vlad from Palmers Motors Hemmel Hempstead for the great service you provided in keeping us informed throughout the process of purchasing our new MG!"
• "Faizan went to great efforts to keep me informed to how the delivery of my car was going & then when it had arrived at Palmers itself."
• "Once purchased he called within a few days to make sure we were pleased with our purchase."
• "Communication was excellent. I received a text immediately after speaking with her to confirm our appointment for my test drive and continued to receive emails every step of the way throughout the process."
• "Even after few weeks I had my beautiful new car I received a text from him asking how was everything and if I had any problems with Mia."
• "Kiran showed us everything about our car even set our phones up to connect with car."

Cons:

• "Mr Sean Williams filled my address details incorrectly! Months later no V5C and when confronted had the nerve to blame me for not checking details!"
• "Sean Williams from MG Hemel Hempstead bullied me into paying £500 deposit over a phone call without informing that it is non-refundable."
• "Mr Sean Williams filled my address details incorrectly! Months later no V5C and when confronted had the nerve to blame me for not checking details!"
• "Mr Sean Williams filled my address details incorrectly! Months later no V5C and when confronted had the nerve to blame me for not checking details!"
• "The only reason I didn't give five stars was the fact the delivery date to Palmers H.H. was delayed by about five to six weeks."
• "The only slight disappointment was how long it took for a car already in stock, and in the country, to be ready for collection!"
• "Before even receiving the car would not allow me to change details of my contract with them."