Tony Le Voi Vauxhall Lakeside Reviews Summary

Customer Service

Pros:

• "Martin Atkinson is an incredibly professional and compassionate individual. His conduct and customer care is nothing short of outstanding."
• "We have been dealing with the Lakeside branch for many years have nothing but praise for the way they treat customers."
• "The customer service was really good. The employee explained everything that had been changed in the car."
• "Thank you Martin, you are a legend and I would definitely recommend this company!"
• "Great car dealer, been very nice since the beginning, explained everything patiently and in details."
• "The whole process was simple and I was made to feel like a valued customer."
• "Excellent customer care. Sam was keen in taking good care of the customers."

Cons:

• "On the website it clearly states that the parts department closes at 18:00, I arrived at 17:30 and wanted to make a quick order, I was told they're only open until 17:00."
• "Atrocious call to service desk girl very unprofessional and complaint put into head office."
• "Sophie on the service desk has absolutely no customer service skills whatsoever. Very rude and abrupt."
• "But staff on phone can be rude reception at times."
• "Poor service.l've booked an appointment to update my maps plus delete previous phones from the system... Chaos 🤯"
• "The quality of customer service is awful, I have had enough of it."
• "Awful customer service."

Pricing and Value

Pros:

• "Apart from a discrepancy with the advertised mileage and the actual mileage, for which the price was adjusted, everything was fine."
• "I bought nearly new SUV from this store, I found staff to be helpful. I did have problems after I bought the car but this company ordered the parts and fitted them free of charge and supplied courtesy car."
• "Mark Barham look after me from start of buying the car right up to picking the car up Mark Barham went out of his way to make sure everything was ok that I was happy with the car."
• "Great experience with Vauxhall and salesman Mark Barham, this is our 4th new car we have purchased."
• "I would DEFINITELY recommend Tony Levoi to anyone looking for a car."
• "Five star experience using Tony Le Voi for my new car purchase."
• "Bought a car from Mike yet again amazing service quick and easy transaction."

Cons:

• "I would put a 0 star if I could based on pricing. I was quoted £345 for a main service on a 63 plate car."
• "Two years old car and the battery was faulty, they fit new battery on and after another two years same problem."
• "From my experience, I would strongly advise to avoid this dealership as they don't value your time and don't have any professionalism of dealing with the clients."
• "Cars here seem a bit expensive."
• "You have been warned, Vauxhall Tony Levoi Lakeside originally charged me £345 for a service that costs £199 at 3 other Vauxhall Garages."
• "STAY AWAY FROM THEM! I bought an “approved used” Vauxhall Corsa from them and paid an extra grand compared to the same car with the same specs elsewhere."
• "It's in a bad location if you need to leave your car there for servicing."

Professionalism and Staff Attitude

Pros:

• "We dealt with Zahair Alam on buying our car he was excellent and the best person I have ever bought a car from."
• "Great service buying my new car from salesman Mark Barham, very professional, not pushy and very helpful."
• "Danny was very friendly and very customer focused."
• "The main reason I have used them so much is because even when the sale is done their aftercare service is second to none and they go out of their way to make sure you stay on the road."
• "Really impressed with the staff!"
• "Sam was more interested in making sure you are happy with your choice rather than selling you just anything."
• "Excellent service with such professionalism from the gentleman who sold me my car."

Cons:

• "After my previous review I will very much change my mind. Went to purchase a vehicle member of staff said it was ready arrived and was told the vehicle wasn't ready."
• "Member of staff who served us was fine, if a bit pushy."
• "I am extremely gutted with the unprofessionalism of this dealership."
• "Have used main dealers from other makes for years and have never had an experience remotely like this."
• "Poor customer service. Rude staff and park your car in KFC when it's been serviced."
• "Really disappointed wit the service YESTERDAY, pick up was late."
• "Really nice office, most of the staff at the service desk aren't friendly."