Eden Vauxhall Reading Reviews Summary

Customer Service

Pros:

• "Very friendly and welcoming environment, made upgrading our car a pleasant and comfortable experience."
• "George spent time with me setting up my phone to the car, no question was too small, his patience was fantastic and put me at ease."
• "Russell was very helpful and explained everything."
• "I am extremely happy with how professional and helpful the team at Reading are."
• "Thank you Russell for everything."
• "The service team are also great and swiftly help resolve any issues with my car, which is always greatly appreciated."
• "Humza Tariq was amazing. He listened and noted all the features required. He was very patient."

Cons:

• "Wish there was a minus rating for this experience!"
• "Shocking behaviour by the sales team, I had made prior an appointment to test drive some of the cars, upon arriving there with my family they said that they only had one of them available."
• "Absolutely appalled by the poor service and wish I could select no stars in the rating."
• "A place I will certainly avoid purely on the customer service."
• "Ive had the worst experience today @Eden Vauxhall Reading i was not treated well as a customer."
• "Avoid this place if you can. Go to a smaller dealer. Sales staff keep you waiting."
• "He was very vague when I was asking questions but assured me the car was still available... After going through all the details... the sale guy just said 'it’s sold'."

Sales Process

Pros:

• "I would definitely recommend buying a new car from Eden Vauxhall Reading."
• "George sorted the right numbers out very quickly and Ross was friendly and very informative for the rest of the sales process."
• "I would recommend Eden Vauxhall in Reading to anyone."
• "Another Vauxhall in our family! The whole experience and sale was hassle free and tailored to my needs and budget."
• "We will definitely be back to buy a car from Humza."
• "I have had such a good experience buying a car on HP from Charlotte at Eden Vauxhall Reading."
• "James Gaughan looked after us, listened to my requirements and was very knowledgeable, an easy pleasant purchase."

Cons:

• "Never, ever, ever again."
• "Very bad experience ever."
• "Don't go here. Go elsewhere for a better deal."
• "I am very very disappointed with the aftersales from Eden Vauxhall reading, purchased a car from them August last year, two weeks, no more than that, I found some rust on the rear n/s wheel arch."
• "AWFUL DO NOT DO BUISNESS WITH THEM!!"
• "Buyer Beware! Bought a 3 year old plug in hybrid... After numerous complaints and rude telephone conversations it came to 'we don't care, you paid, not our problem any more'."
• "Absolutely terrible service, after our vehicle went in for a service the service department didn't stamp our service and warranty book."

Vehicle Quality and Maintenance

Pros:

• "very happy with the service I received when I took my car in for a service."
• "The handover of the car went well and the selection was good."
• "I waited for my car in the dealership and was offered drinks by the receptionist, I enjoyed a hot chocolate."
• "Very good service from Russell. He explained everything very well and it was a pleasure dealing with him."
• "Wonderful and friendly service from everyone we dealt with at Eden Vauxhall Reading."
• "Great place to buy a second hand car. Many options."
• "Proper customer service. I purchased Corsa from Eden and can say that car is in brilliant condition also free warranty given and full service."

Cons:

• "Then why we should buy a vehicle from them if there mechanic don’t know how to fix."
• "Yesterday my car was in for its annual service/MOT and i was contacted quite quickly to let me know the ABS module was faulty and i needed a new one!"
• "They simply cant make a Vauxhall Zafira run well & seem as organised as Laurel & Hardy."
• "Bought a car from here and car broke less than 24 h after collection! Eden has tried to fix it many times."
• "Car needs a new compressor for air conditioning under warranty (3rd time it has been in with them for same issue)."
• "Took my corsa for a cambelt change, once they had the car in their garage they told me it didn't have a cambeltime but a timing chain."
• "Brought a few cars from here as the prices and deals are good but the aftercare is rubbish if the car has a fault."